poor service and incresed bill amount

Location/place: ghaziabad

Name of company/service: airtel

sir ,
this is to inform you that the broadband services provided by you are very poor, and your customer care executive cannot give proper guidance to the customers, i am constantly calling on your custome care number, many of your executives give another number and tell me to make call on it, when i make call on it then he/ she tell me to contact your customer care centre, then i go to your customer care centre which is on ARYA NAGAR, MEERUT ROAD, GHAZIABAD, there executives dont know how to behave with customers, here the manager had also talked with me rudely, and the executives also,

finally i decided to disconnect my connection , i had gone there again after one month, then they again dont behave properly with me, i asked them to stop my service due to increased bill, then they asked me to go out , sir please resolve my issue, please disconnect my service, and take action against the concerned officials and please reply me as soon as possible


Comments

2 responses to “poor service and incresed bill amount”

  1. Namaste Mr. Singh,

    This is to inform you that your concern listed on 17 July 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Singh,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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