Location/place: Chandigarh
Name of company/service: Blackberry smart phones
I submitted my mobile phone with the customer care here in Chandigarh on 12th sept 2012. My phone used to hang a lot , the ear piece used to hang , it used to reboot automatically and this was not the first time that i had gone to the customer care with these problems. Before this i had visited them three times with the same problem. When i submitted the phone to them , the phone was not responding i.e there was a notification on the screen showing a battery symbol with red cross on it and the led was flashing red. After !% days they got back to me saying that they have found water around the battery parts and around the led and due to which the warranty of the phone has been cancelled. I questioned them that when i submitted the phone to them both of these components were working if there was water around the battery parts then the current wouldn’t have flown through the phone and”THERE WOULD HAVE BEEN NO NOTIFICATION ON THE SCREEN” and also the led around which they found water”WAS FLASHING RED WHEN I GAVE THEM THE PHONE”. it’s almost been a month no action has been taken by them and i have also asked them to hand over the phone to me and they are not doing that also. They have this toll free number 1800-4253-720, no one picks calls on this number . i was made to hold my call for 30 mins on this number and the phone was disconnected after that. My work order number ( complaint number) is:-CHD/BB/12/03224 and my phone’s IMEI number is:-358567045712870. Please help he.
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