Location/place: Ghaziabad
Name of company/service: HTC mobile company
respected sir,
plz help me in my case as…..
sir I bought a handset of HTC mobile co. model no- HTC A-510e(wildfire-s) on dated 24/08/2011 of Rs 14000/.My mobile”s EMEI No. is 358701045952968,and sl no. is SH 17DTR15973. Mobile was worked well till april 2012.Then it shows the problem of hanging,I complaint to customer care,they advice me to refresh the set.I did so.then for some days I have no problem,after 1 month I feel This again,Then also I reset my phone myself. It works with slow speed.Then I contact to c.care,then they said to me to submit my phone at service center.There is not any HTC service center in Ghazibad I search a lot.Then Someone Tell me about Sai communication add-2BM complex,G.T.Road G.Z.B . I submit my phone there on Date 26/06/2012.they answered me to solve my problem (Hanging and Touch not work properly) within 8 to 10 days.afetr 8 days I contact to them,they answered that my set is not come.after 15 days it not come there,I remain in contact with them. then they delivered my phone on dt.17/07/2012. I checked my phone at there,I saw The same problem in my set,I complaint to Sai communication”s representetive,he also checked and found same problam,then I called to C.care.they suggest to resubmit my set with complaint.I did so.
as my set’s warranty period is come to end on date 24/08/2012,C.care Representetive tell me that after service my set will get three month”s extended warranty.I submit again it for service.I remain In toch with Sai cmmn.meanwhile I call to C.care and asked them that what happened if my phone does not work properly after service,then they answered me that I offered with a new one towards HTC.so I satisfied with him. I get dilivered my phone again on dt.27/07/2012.I have no battery at that time,so I get my phon my home,there I checked it and overwhelmed to see that my set is not ok yet after one month period.next day first I called to C.care and tell about all this,she say sorry to me and request to resubmit my phone third time.She also made a request on behalf of me for extended warranty.I recievedd an Email on dt. 1/08/2012 belongs to only One month Extended warranty from HTC.
at last I have no option,so I resubmit my phone.Now I have not any proof of my all of these problem.so I tell it to SAI Commn,they entered on my jobsheet three repeat call only.I asked him about my previous complaint no.he checked record and tell me my cmplaint no which is-Del 011-0000036.
today it has past 12 days but I have not find my phone. so sir plz see my case as sensititive case and pls solve it ASAP. I will be very thankful to you.
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