Paytm has blocked my mother’s paytm account without any reason.

Paytm has blocked my mother’s account without any reason. We’ve mailed them a couple of times and still our issue is not resolved. My mother had her savings in her paytm account. Amount was 10,000-15,000/-. Her paytm number is 7057737120. Please help us to recover her account. As we don’t have money to survive this lockdown. Paytm has blocked our hard earned money