i had bought one Product samsung galaxy Paid 6200/- on 22nd May 2015. Today i Received Packet from Speed Post. When i open this Packet i found there is one cheep Wrist Watch. i sent mail to [email protected] than i received call on 5th june from ebay they said resent same product to seller’s mailing address , i ask to him i am going to Srinagar for holidays trip but i will try. there is internet services are not good so i can’t check ebay’s mail which mailing addess is mentioned. but when i come back at 13th june i received mail your ebay gurantee claim was close.
On 13th June i make a call to customer care i explained to him each and everything why i didn’t dispatch product.1st i am not available at My home town i went to Srinagar for Holidays tour second i received call and Sms From customer end he said he didn’t sent ant item to me so don’t resend any item to him. (SMS and Call received from 08979638900) . i have all call records data, if he want i can send to him .he said now no need to dispatch received product and will get solution within 72 Hours.
concern person said i am forwarding your claim to beckend team they will solve your problem withing 72 hours. I again make a call on 15th june than again concern person said yesterday was sunday so you will get call till tomorrow , but i didn’t get any call i again make a call on 17th june Now customer care executive said we can’t help you now your claim is close. Kindly help me i have all call recording of ebay and sellers also.
seller id is sha4506_ktuhph you can check customer remaks all remarks are negetive.
Regards-
Jaspinder
09815423003
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