Pay For 3G use 2G

Apr 24, 2013

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Location/place: Pune

Name of company/service: Airtel

I recharged my airtel account with Rs-252/-(1GB 3G validity-1Month), Court has ordered airtel to stop 3G(as Airtel will be doing some things illegally), If airtel was not able to provide with the 3G service then it should have rejected the recharge. But when i recharged my account it did not reject it and gave me 1GB data but it is getting used up at 2G speeds which sucks.

I tried calling the customer care, but the customer care executive fooled me by saying that he is taking my complaint and the same issue will be resolved within 24 hours. Actually he did not take any complaint as i did not get any complaint ID.

If airtel is charging me and not providing me the service then ideally airtel should provide me with a refund for the immense mental harassment.

Comments

4 responses to “Pay For 3G use 2G”

Airtel Presence

April 24, 2013

Namaste Mr. Kalbhor,

This is to inform you that your concern listed on 24 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Presence

April 27, 2013

Namaste Mr. Kalbhor,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[email protected]

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter – http://www.twitter.com/airtel_presence
Facebook – http://www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33
Akshay

April 29, 2013

Hello,
The concern is not yet resolved even after receiving a call from your customer care executive, For your reference here is the complaint id which might be closed “33GS3042488216”. Also my contact number is 9503903273.
Akshay

May 7, 2013

Finally got a call from the Airtel Headoffice Gurgaon and credited the 252/- rs in my airtel account, but still Airtel escapes without getting punished for the fraud done with me.

Pay For 3G use 2G

Comments

4 responses to “Pay For 3G use 2G”

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