Pathetic Vodafone

Location/place: Bangalore, India

Name of company/service: Vodafone Karnataka

Issue with Activation of ‘Vodafone Connect’ Value added service
Others, Service companies July 3rd, 2012
Location/place: Bangalore, India
Name of company/service: Vodafone Karnataka
Hi Team,
I wanted to escalate this matter to you against Vodafone Karnataka for being absolutely incompetent in serving me with a simple request.
I have been in contact with Vodafone Customer service since 2 days and I have contacted them via telephone about 8 times with regard to my request. But I haven’t been lucky enough to get my simple issue sorted.
I had contacted the customer service team to active the INR 95 pack for free package of Vodafone Connect GPRS Internet service. I have called the CS team 8 times but this hasn’t been done.
During this time I have been unnecessarily been paying 10paisa per 10 kb data usage. Which needs to be refunded to me for the last two days as it is not my fault.
I have spoken to several idiots from the customer service team, but they are just too unskilled, ineffective , inept, hopeless and useless!
My calls were several times escalated to the team leaders who did nothing. I have also asked to activate this service directly from my mobile number , but even that did not work.
I am just so surprised that Vodafone is struggling to activate this service and it’s high time that they put the shutters on if they are so hopeless !
Every time I call them I am promised that the service will be activated within 1 hour, but they are all liars. There is a clear lack of ownership within the customer service now and the customers are left as orphans. They Vodafone team needs to seriously think of re-strategizing their customer service delivery approach. They are pathetic at it!
Please ensure that my service is activated asap and all the monies are refunded to me please. I have wasted too much time on this already.

Responses to “Issue with Activation of ‘Vodafone Connect’ Value added service”:

1. Nadeem Mahmood Says:
July 3rd, 2012 at 6:58 pm
My vodafone number is 9886087246.
I am also a corporate customer of Vodafone and bear this number – 97397 39912

2. Vodafone India Says:
July 5th, 2012 at 4:47 pm
Hello Nadeem,
We regret any inconvenience caused. We would like to inform you that the Rs. 95 pack was activated on 04-July-2012, with validity for 30 days.
Regards,
Vodafone Customer Care

3. Nadeem Mahmood Says:
July 5th, 2012 at 5:21 pm
Hi Vodafone team,
I am aware that the activation has happened. Please note that it happened only after i took out time to visit the Vodafone store. Had i left it to the pathetic Customer service team, it would still be inactive.
Please do someting abt your customer service team as they are very unpolished and no more than a bunch of incompetent idiots.
Also, since my escalation was so long i expected that your response will be a bit more detailed addressing my concern. But it was a simple note to say apologies.

4. Nadeem Mahmood Says:
July 13th, 2012 at 9:54 pm
Hi Vodafone team,
Will you bother to reply or should i raise another complaint?
There seems to be no sense of accountability and customer service that you people have.