pathetic service from consumer service

Location/place: Bangalore

Name of company/service: Airtel

am really disgusted by the service recived by AAirtel . every 2nd month i face a problem with them , either i don’t get the recharge amout or i will not get service or un-necessary dedcutions. Am really not happy with the way my complaint been dealt by the customer care . Am very much sure they have not even registered it . every time i call them explain what has happened & then the agent escalated only to get disconnect after 2 mins or simply says that “you have not been charged wrongly” . I don’t know this is happening with only me or with every one but definately i want to take it further .


Comments

2 responses to “pathetic service from consumer service”

  1. Namaste Mr. Afsan,

    This is to inform you that your concern listed on 05 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Mr. Afsan,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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