Dear Concern,
Can you please look into the matter on urgent basis.
Regards
Hide quoted text
———- Forwarded message ———
From: Prabhesh Sharma
Date: Mon, 27 Jul 2020, 15:02
Subject: Re: Pathetic No proper functioning. 1421807853 Cust ID-3034875732
To:
Cc: digitaltv , , , Life , dthnodal1.dl
Dear Sir/Ma’am,
Its very much sad to bring the subjected critical issue for your kind intervention as no one from service provider is responding. Issues are as follows –
1. We had to buy a DTH and so based on the package shown on the airtel website, we chose to go ahead with airtel after comparing it with other service providers. But on actually purchasing and getting Airtel DTH installed at our home, we came to know that they don’t give the package displayed on their website. On sending them e-mail, that the full amount has been deducted whereas the channels activated were very less. Airtel till date didn’t respond.( trailing emails have all the details)
2. Yesterday, when the one month recharge was about to getover, we spent six hours for selection of channels from the TV as per process defined by airtel. After completing the same QR code generated and we have sent the SMS to 8130881308 and recharge the number with INR 520 as the amount appearing on screen
was 519.49 ( screenshot enclosed), but it couldn’t be activated and received SMS reply (Sorry! This top up is not eligible on your Airtel DigitalTV account 3034875732-001. Please contact our customer care at Delhi TOLL no# 011-44448080 or 12150 from Registered Airtel mobile (toll free) for further assistance.) When we called customercare Delhi and spent 45minutes for creating the same package over phone by CC member, shocked to know that, the pricing and list of channels are not matching with my TV screen and CC team member system and Airtel app also. Till now no one responded for this issue even i have sent email in this regard with reminders for urgent action.
3. Today without any fault at my end now they deducted INR 12 from my balance.
All above unethical and pathetic response is creating so much panic and I don’t understand with whom I should contact against aforesaid mental and commercial harassment by Airtel.
Regards
Prabhesh K Sharma
9958860193
On Sun, 26 Jul 2020, 22:14 Prabhesh Sharma, wrote:
Dear Concern,
Please be informed that, till now your company didn’t clarified the reason for major difference in list of channels being dispalyed on the website vis-a-vis being activated actually with no proper explanation.
Today also i have spent 6 hours to select my package for DTH and recharge the account with required amount as appeared on the screen with QR code. However till now its not activated. When i have called to customer care and again spent 45minutes for creating the package shocked to know that, the list and price appearing on my TV screen is not matching with customer care team. Kindly refund my entire amount of purchasing of your DTH as your company is not at all capable to provide the services for which i had selected Airtel over other DTH service provider.
Attached screenshot for your reference.
Regards
On Mon, 6 Jul 2020, 12:36 dthnodal1.dl, wrote:
Hello Prabhesh Sharma,
Warm greetings from Airtel!
This is with reference to your concern regarding service related for your Airtel DigitalTV ID 3034875732.
Basis on your email, we would like to inform you that yourr current package is Dabang Sports HD 1M Web
Your account details:
Monthly Rental Rs 360.00/-
Current Balance Rs 0.00/-
Pack validity 27/07/2020 (As per current balance and DBR).
You can choose your favourite plan on https://www.airtel.in/digital-tv.
We understand the inconvenience caused to you and is always there to support you.
I sincerely apologize for the inconvenience caused to you in this regards.
Please note that your reference No is 1421836967 for any further correspondence.
Hope this helps!
Best Regards,
Vishal
Nodal_Officer
Airtel Digital TV
Bharti Airtel Limited
On Sun, 05 Jul 2020 at 12:41 AM wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Mr.Kishore,
Thanks for your prompt response, however I want you to know that I selected the package based on what was bring offered on Airtel’s website and paid for the same.
Pl provide me the reasons for not showing all the channels as per the website screenshot attached once again for your ready reference.
Regards
P K Sharma
995886019
On Sun, 5 Jul 2020, 18:03 dthnodal1.dl, wrote:
Hello Prabhesh K Sharma,
I’m Kishore, your Airtel DigitalTV experience advisor.
I’m writing to you regarding your email on current package details for your Airtel DigitalTV ID 3034875732.
Basis your email, we would like to inform you that the current package details or your Airtel DigitalTV ID account is Dabang Sports HD 1M Web and is valid till 27/07/2020.
Package Details:
Package Name DBR Monthly Rent
Network Carrier Fees
NCF 1M Upft NRC Rs 153 5.10 153.00
Airtel Bundle
Dabang Sports HD 1M Web 6.90 207.00
Auto Top-up
Airtel Free Chnls Bundle_ROI 0.00 0.00
Dabang Sports HD 1M Web
Channel Name Channel No.
Zee Bollywood 215
Zee Action 216
Sony Max 2 209
Sony Wah 224
STAR UTSAV MOVIES 225
ETC 487
MTV 480
VH1 507
MTV Beats 482
Zing 501
DD SPORTS 298
DD BANGLA 739
Sony 8 710
Zee Classic 232
DD CHANDANA 995
Big Ganga 653
Zee Bihar Jharkhand 659
DD Urdu 626
DD Kashir 627
News18 Urdu 625
Zee Salaam 622
DD UP 400
DD NEWS 401
DD LOK SABHA 402
DD RAJYA SABHA 403
DD RAJASTHAN 404
DD MP 405
DD BIHAR 669
ZEE NEWS 311
AAJ TAK 313
NDTV India 317
ZEE BUSINESS 331
CNBC AWAAZ 329
News18 UP UK 337
News18 MP Chhattisgarh 341
News18 India 318
News18 Bihar Jharkhand 660
News18 Rajasthan 335
Zee Hindustan 319
Zee Rajasthan News 336
News18 Punjab Haryana Himachal 566
Zee MPCG 343
Zee UP UK 351
Tez 326
DD National 148
DD INDIA 150
DD BHARATI 151
STAR UTSAV 131
Big Magic 124
Colors Rishtey 129
Zee Anmol 140
Sony Pal 132
DD Shillong 399
Zee Anmol Cinema 228
DD PUNJABI 572
ZEE PUNJABI 562
DD Malayalam 871
DD KISAN 152
DD PANINI @ FREE 436
DD SHARDA @ FREE 437
DD KISHORE MANCH @ FREE 440
Gyan Darshan 442
ANIMAL PLANET 426
FYI TV18 432
Sony Yay 471
Star Plus HD 106
Colors HD 117
History TV 18 HD 433
ZEE TV HD 109
Zee Cinema HD 204
SONY HD 112
andpictures HD 212
AND TV HD 120
SONY MAX HD 202
Sony SAB HD 127
Sony BBC earth HD 439
Colors Cineplex HD 229
Sony Ten 3 HD 290
Living Foodz HD 417
&xplore HD 235
DD Yadagiri 946
DD Sapthagiri 947
DD ORIYA 617
CNN News 18 371
CNBC TV18 379
DD NE 647
DD Imphal 648
News 18 Assam/North East 644
DD PODHIGAI 820
DD Girnar 589
Zee 24 Kalak 587
DD SAHYADRI 548
Sony Marathi 524
You can choose your favourite plan on https://www.airtel.in/digital-tv
It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.
I sincerely apologize for the inconvenience caused to you in this regards.
Please note that your reference No is 1421807853 for any further correspondence.
Assuring you of the best experience – always!
Best Regards,
Kishore
Nodal_Officer
Airtel DigitalTV
Bharti Airtel Limited
On Sat, 04 Jul 2020 at 05:16 PM wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear Concern Officer
Can you please look into this, subjected complaint is pending since last week and no one taking any action to resolve this issue.
Regards
Prabhesh
———- Forwarded message ———
From: Prabhesh Sharma
Date: Thu, 2 Jul 2020, 12:08
Subject: Re: Cust ID-3034875732 Package channels not activated
To: digitaltv
Reminder 3
On Wed, 1 Jul 2020, 11:42 Prabhesh Sharma, wrote:
Reminder 2
Complaint pending
On Tue, 30 Jun 2020, 13:52 Prabhesh Sharma, wrote:
Reminder
Complaint pending
On Mon, 29 Jun 2020, 21:22 Prabhesh Sharma, wrote:
Dear Ms.Sowmya,
Please note the following –
1. I’m not asking for any update, but its a complaint that the channels as given on the website as included under the paid package are not being provided. (airtel.in screenshot attached)
2. I have already registered on the Airtel Thanks App with my mobile number and e-mail Id. The data is already in the records of Airtel in the Application and connection has been installed based on that data itself.
In view of the above, activate the pending channels ASAP.
Regards
Prabhesh K Sharma
+91-99588-60193
On Mon, 29 Jun 2020, 15:59 digitaltv, wrote:
Dear Prabhesh,
Warm greetings from Airtel!
This is with reference to your request to update your Package related for your Airtel Digital TV ID 3034875732.
Basis on your email dated 29/06/2020, we would like to inform you that as your email ID is not registered in our records we are unable to process your request so in order to process your request, please provide the details as mentioned below:
Registered Telephone Number (RTN)
Address with PIN-code
Last recharge date/month and amount
Current package
Monthly rental
Further, please send us a line of confirmation to register your email ID in our records for further communication.
To change your package from Airtel app steps are also mentioned below :
1. Airtel app (or) Login into www.airtel.in/selfcare
2. Click on self-care option
3. Click on Customer ID
4. Select Connections option
5. Click on Change plan option
6. Click on Create your own pack option
7. Select Alacarte option
8. Select Alacarte channel which you wants to activate
`
9. Click on Review and buy option
10. Click on Confirm option to activate the selected channels
Please note that your email reference no is 1421494624 for any further correspondence.
Hopes it helps!
Sowmya
Airtel Experience Advisor
On Mon, 29 Jun 2020 at 02:36 PM wrote:
** External Email. Treat hyperlinks and attachments in this email with caution. **
Dear customer care team,
Please be informed that, yesterday we got installation and activation of Airtel DTH connection against the subjected customer ID. I have already paid full amount of 1660 as per requirement including 360/month HD pack with HD set top box. However I am surprised to see that, below listed channels are not activated till now (which are already part of my current package)
1. Ch no 136 Discovery Meet HD
2. Ch no 138 Epic
3. Ch no 304 DSPORT
4. Ch no 314 Aaj Tak HD
5. Ch no 409 TLC HD World HD
6. Ch no 421 Discovery World HD
7. Ch no 427 Animal Planet HD
8. Ch no 430 Discovery Science
9. Ch no 431 Discovery Turbo
10. Ch no 461 Discovery Kids
11. Ch no 491 Sony Mix.
Kindly do the needful as soon as possible without any delay.
Regards
Prabhesh K Sharma
+91-99588-60193
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