Location/place: MUMBAI
Name of company/service: PANASONIC
Dear Mr. Jagdip ,
We thank you for contacting Indiatimes Shopping.
We apologize for the delay in responding to you.
With reference to your mail dated – 17.06.12 for order number -3001171466 , we would like to inform you that the nature of your complaint is such that where we are dependent on the courier partner for further resolution.
To resolve this issue we would be arranging the delivery of your missing product and in case the merchant fails to deliver the product we may offer cancellation/gift certificate as an alternative.
Following are the details of your complaint : –
Order Number
3001171466
Sub Order Number
00001
Interaction Number
276302
Complaint Disposition
Partial Delivery
Resolution SLA
09 Working Days
We assure you that this matter will be resolved as per the above mentioned resolution service level agreement (SLA) and also we will get back to you as per requirement of the complaint.
We thank you for your time and patience. We value you as our customer and your satisfaction is of utmost importance to us.
For convenience please do not delete the interactions while replying.
With Regards
Karan- Customer Service
Indiatimes Shopping
On Sun, Jun 17, 2012 at 5:24 PM, Jagdip Vaishnav wrote:
SIR.
Cordles phone delivered to me is made in malaysia, hand set battery is of china made.
battery occassionally gets down on each outgoing call.adaptor pin is thin while hole is big so connecion gets loose.
this complaint was made to my son at usa, who informed me new telephone shall be delivered.
why there is no invoice /bill in your packet?
jagdip h vaishnav
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