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#979927
My Samsung Complaint
Filed on: 24/08/2014 | Loss amount: Rs. 23000.0
I have given my laptop to fix it up to authorized service center M & M service center Patna. They have told me that your motherboard needs to be replaced only for display. I had given the approval to do the work. When I went there to receive my laptop, they are saying that your RAM is not of original as of Samsung. Also, they are saying that your processor is also not original. I am shocked that my I5 processor is replaced by I3 processor.If the inside things like processor, Ram were not original they should have told me earlier. But they did not tell me anything. When I went to receive the laptop & when I am about to make the payment then they are saying this. I have also visited the service centre the very 2nd day when I have given the laptop for repairing. I requested them to show what is the problem in the motherboard but they refused for the same. All this activities & experience is indicating me that they must have theft my original Samsung ram & replaced my I 5 processor with I3 processor. The laptop is on the name of Manoj Kumar gupta, my brother.I want my original Samsung ram & my original I5 processor else I will go to consumer forum.I request akosha team to help me. The service centre people are not less than thiefs. I will keep on posting in public forum until unless my original RAM, I5 processor & job card copy is not given to me. I need urgent help from team in getting justice.
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