I have ordered “Ek box” from Boxight.com, at rupees 144 as per their offer.
Hello Hardik gupta,
this was the message i recieved
Your order for Boxight Ekbox is estimated to be shipped on 3/30/15.
You would be receiving a mail with tracking details through mail once shipped and you can expect the delivery by 2-4 days from the date of shipping.
We thank you for your support,
Warm Regards,
The Boxight Team.
Web: boxight.com
Email: [email protected]
Phone: 080-67415604
but on 3rd march they mesaged me that
Heartfelt Apologies for the delay in shipping your kit
Recently, we have rejected packaging material that proved to be sub-par to our strict standards. This has caused some delay in shipping out your orders. Having said that, we accept that we were completely at fault and we are genuinely sorry for the inconvenience caused to you, and we deserve to be at the receiving end of the criticism. We would like you to know that we are working relentlessly in order to sort this out for our beloved customers. We have come up with a newer kit to ensure you get the best kit and stopped shipping our old ones due to the feedback shared from our old customers.
We have initiated a new QA policy – testing the new kits before we ship them to you. We record this process in a video to ensure that the quality is best. We have invited feedback from the customers who have received these new, tested kits. We assure you that everyone will get their new kits by 10th April, latest. Below are the specific areas which we have improvised on the new kit for your information.
Packaging: The packaging is unstable during transit. So we have improvised on the burst resistance of the cardboard. Previously, our burst resistance of the cardboard was 3 kilos per square inch and now we have improvised to 9 kilos per square inch.
Lens: The previous model had 2 separate lenses sandwiched between 3 cardboard layers, this was not resistant to vibration, so during transit the lens would slip off. Our current kit has a single unit of the lens (i.e. both the lens fabricated as a single unit). So the only way the lens would fall off is when someone applies enough pressure to un-sandwich the cardboard and then deglutinate the cardboard.
Difficulty in assembly: We have made the new kit as a single unit so you don’t have the confusion of assembling unlike the previous 3 piece kit. Just move the lens holder into the box and roll over the box. Yes, it is that simple now.
Cardboard quality: We ensured the best cardboard quality in resistance for our kit. The current kit has a burst resistance of up to 10 kilos per square inch.
Phone slipping out: We know you’re going to slide in your expensive device in our cardboard kit; hence, we’ve designed the kit to prevent your phone from falling. No matter if your phone is 4.7 inches or 5.5 inches, your phone stays in the kit when you dive into the virtual world.
Lens quality: Our new kit is equipped with a 65mm focal length lens compared to the old 45mm focal length, This will ensure the image projected be 50% bigger and would be more clear with no strain to your eyes.
Well, the first look of our kit would be released on 30th of March & we would appreciate your feedback on the same.
For your information, we will ship your order latest by 7th of April & delivered to you latest by 10th April.
and it is still undelivered
they are not replying to Emails,not even calls..
please help me out
this is the proof of payment
[email protected]
Mar 15
to me
Dear Hardik gupta,
Thank you for your order from http://get.boxight.com
For your convenience, we have included a copy of your order below. The charge will appear on your credit card / Account Statement as ‘ccavenue.com/charge’
If you have a question about your order status, you can contact the seller directly by e-mail at: [email protected].
Order # CCAvenue Reference # Order Date
15DD862DE6933140 104005362964 15/03/2015 20:50:43
Billing Details
Customer: Hardik gupta | [email protected] | 7415722793
Address: 281/69 south milloniganj ,Madhya Pradesh ,Jabalpur 482002. India
Customer IP: 115.249.45.252
Pay Mode: Wallet – Mobikwik
Bank Ref #: 64902967
Instructions:
Gross Amount: INR 144.00
Order Amount: INR 144.00
Order Amount: INR 144.00
Net Payable: INR 144.00
Shipping Details
Contact Person: Hardik gupta | 7415722793
Address: 281/69 south milloniganj, Madhya Pradesh, Jabalpur 482002. India
CCAVENUE CUSTOMER CARE
Phone: 022 – 67425555
Fax: 022 – 67425542
Email: [email protected]
Website: www.ccavenue.com
so please help me out.
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