Order not Receive & differnt product provide

(1) Order No :- 18473105

i have 15-Aug2014 online perchase one items on Shopclues but yet not receive.
online Shopclues side show your product received but current date not receive.
i have how many call & Mail but every time given one feedback in 24 hours your courier receive.
almost i have 15 calls every time one answer.
please help me for this proble.
last one month i have tired for Shopclues person.

(2) Order No :- 19234769

i have online purchased Product :-kasish printed gray colour dress angal-39 but Shopclues provided another item & very bad product & damage material.
for this i have refunded request but no any update.
no courier person comes for take product return

please help me to resolve my problem.

my one request please do not online purchase on Shopclues side because he provide very bad services