Location/place: Mumbai
Name of company/service: Kaunsa.com (Mify Solutions Pvt LTD)
Subject : Dispute over transaction made online by credit card on Kaunsa.com
Dear Team,
I have made a transaction from ICICI Bank Credit Card on 9th July 2013 my transaction ref.no 74766513190327358262770 – Rs.9110/- from MIFY Solution PVT LTD, but there were no update from seller from 2 weeks so I called their customer care, and got to know that the price is changed and they cannot gave me on same price, I also agreed to pay the current price but then I was been informed that item is out of stock.
When I asked to cancel the order and refund the money, I was been told that they don’t have refund policy and gave me a cash voucher of same amount which can be redeemed only on their website.
I then purchase a Micromax mobile worth of Rs.13,690/- using that voucher and paid balance Rs.4580/- my transaction ref no 74766513206329588046926 on 25th July 2013.
It has been 8 days now but they keep giving false commitments that the order is in process, and will be delivered by 8th Aug 2013.
I want to raise a dispute against this seller as I doubt they will deliver me for the services I paid.
So request you to kindly look into this matter and help me getting back my full money of both transaction total of Rs.13,690/- as soon as possible.
Do let us know if any more information is needed from my end.
Warm Regards
Hakimuddin Kagalwala
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