Not returning Processing Fees and not providing Rejection letter for disbursment of Loan

Location/place: Mumbai

Name of company/service: ICICI Bank Home Loan, Vashi,New Mumbai

Home Loan Sactioned Date-23-04-2013

Home Loan Saction Amount- 30 Lacs

Rejected Disbursment of Home loan as there is problem in papers of property.

Complaint No.1: Not returing processing fees Rs.17500 even though loan disbursment rejected.
Complaint No.2: Why bank took 4 months to identify property papers are not clear. Why property search report not generated as there was problem in property papers.
Complaint No.3: Not giving any official letter clearly mentioning why property is not fundable.

Concering persons:
Rajkumar Patil- Manager ICICI Home Loan Deptt Vashi Navi mumbai.
Smrat Pisat- Employee ICICI Home Loan Deptt Vashi Navi mumbai.
Amit Tiwari-Executive ICICI Home Loan Deptt Vashi Navi mumbai.

These peoples not responding to request mails and not attending phone calls also.