Online Consumer Forums and Consumer Complaints Site

Not replacing the defective part

—

by

AdminPost
in ,

Location/place: Lucknow

Name of company/service: Eureka Forbes

I had purchased an enhanced model of eureka forbes RO machine on 17/9/2011 and had renewed the AMC on 10/9/2012 by paying 3880 Rs. The machine was installed in my kitchen by the eureka forbes plumbers itself. on 27/09/2012, the machine collapsed on the kitchen floor due to loose fixation by the plumbers. The service person from eureka forbes came for inspection and acknowledged the fact that the company is liable to replace the broken parts and had promised to return with the new part on 28th. Henceforth, we have called the service center number of times but they are not providing us service and now not even receiving our calls. Please help. What should i do?

Comments

2 responses to “Not replacing the defective part”

  1. Eureka Forbes Team Avatar
    Eureka Forbes Team

    Dear Sir,

    We regret the inconvenience you had to face and would like to help resolve this issue on priority basis. We have made a note of your complaint and request you to kindly provide us with your contact details so that we can look into the matter.

    For any further assistance, please feel free to write in at [email protected]

    Regards,
    Eureka Forbes team

  2. Eureka Forbes Team Avatar
    Eureka Forbes Team

    Dear Sir,

    We have not heard from you for quite long now. Kindly conform your status so that we can mark the issue as closed from our end.

    Please feel free to write in for any assistance required at [email protected]

    regards,
    Eureka Forbes Team

Leave a Reply

Your email address will not be published. Required fields are marked *