Location/place: mehsana, gujarat
Name of company/service: www.makemytrip.com
This is regarding the non-refunding of flight ticket of king fisher airline booked through “www.makemytrip.com”. The ticket carrying MakeMyTrip Booking ID: NF2525319511100, Booking Date: Fri, 07 Sep ’12, 21:23 hrs and AIR line PNR no.:HYFKNF of three passengers of the kingfisher airline- Imphal – Delhi | Travel Date: Sat, 01 Dec’ 12 was cancelled due to non-operational flight. Accordingly, I made phone call to refund ticket money on 02.12.2012 to the customer care of “www.makemytrip.com” and they gave me assurance to refund the ticket money within 15 day from the date of intimation of claim to the customer care. On 12.12.2012,from www.makemytrip.com, I received sms written as ” kingfisher airline will confirm the refund status of all unoperational flights by 31 jan’13” and on 31.01.2013, I got another sms written as “Airline is unable to confirm the refund status and refund for booking is on hold till further notice”. Consequently, I made phone call to the customer care of www.makemytrip.com, their response was illogical and unreasonable, ie., there is neither time fix nor tentative time given to me for refund of the ticket money. Rather, they are saying, as soon as kingfisher flight have resumed, ticket money will be refunded and if kingfisher flight is not resumed, there is no way of refunding money according to their logics. Lastly my complaints are: why should I wait for other days which are unlimited for refund of money? and why should I consider whether kingfisher airline resume operation or not for refund of the money? I booked my flight ticket through www.makemytrip.com and I paid money to them so www.makemytrip.com refund the booking money in an exigency because their term and condition of cancellation booking ticket is as follows; “The refund will be initiated within 3 working days for online cancellations and 5 working days for cancellations done on the phone. It may take an additional 7-14 working days to reflect in your account”. Based on above all, I am just complaining this issue to INDIA CONSUMER FORUM to settle very soon. E-ticket has been attached.
With regards,
Wahengbam rameshchandra
email id: [email protected]
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