NOT PROVIDED THE FREE WIFI ROUTER AS PROMISED.

Location/place: VADODARA

Name of company/service: YOU BROADBAND AND CABLE INDIA LTD.

RESPECTED SIR,

I HAVE TAKEN A BROADBAND CONNECTION FROM YOU BROADBAND CO. OF ONE YEAR UNLIMITED PLAN OF RS. 7538/- ON 9TH JULY 2012.FOR WHICH THEY HAVE PROMISED TO PROVIDE A FREE WIFI ROUTER TO USE AND AT THE TIME OF INSTALLATION NOBODY TELL ME ABOUT THAT THERE IS A POLICY OF PROVIDING ROUTER WITHIN 21 DAYS BUT NOW THIS PERIOD HAS BEEN OVER AND ITS ALMOST 30 DAYS I HAVE EGISTERED SO MANY COMPLAINTS
BUT NOBODY IS PROVIDING ME THE CORRECT INFORMATION AND SOLUTION FOR THIS THEY ARE JUST SAYING THAT ROUTER IS OUT OF STOCK WHICH WAS NOT TOLD TO ME AT THE TIME OF PURCHASING.THEY ARE SAYING THAT THIS IS FREE SERVICE SO DONT PANIC AND TILL NOW ALSO NOT GIVING ME THE EXACT DATE FOR PROVIDING ME THE ROUTER.AND NOBODY FROM COMPANY SIDE IS CALLING BACK TO ME REGARDING SOLUTION WHICH THEY PROMISE EVERY TIME WHEN I CALL THERE CUSTOMER CARE.
PLEASE TAKE SOME NECESSARY ACTION REGARDING THIS AND I WANT COMPENSATION OR I WANT TO CUT THIS CONNECTION AND WANT MY MONEY BACK AFTER DEDUCTING 1 MONTH RENTAL.

REGARDS
SAURABH GARG
MOB. 07600800171
EMAIL ID:[email protected]