Not provide spare

Location/place: Delhi

Name of company/service: Nokia

Pls. see the details and advise

From: Pratap Kumar [mailto:[email protected]]
Sent: 20 June 2013 PM 07:51
To: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Cc: ‘Pratap Kumar’
Subject: RE: The Service Request No. is 1-14353534160/1-14354219266

I still haven’t received any positive response from your company’s end.
Looking forward for your positive response.
Regards,
Pratap
From: Pratap Kumar [mailto:[email protected]]
Sent: 17 June 2013 PM 01:01
To: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Subject: RE: The Service Request No. is 1-14353534160/1-14354219266

Even after giving of reminders to all service person and writing to snap deal , may complaint is still on the same status, can any person pls. expedite to close it soon.

Regards,
Pratap kumar

From: Pratap Kumar [mailto:[email protected]]
Sent: 17 June 2013 AM 09:32
To: ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’; ‘[email protected]’
Subject: FW: The Service Request No. is 1-14353534160/1-14354219266

Kindly support this matter

From: Pratap Kumar [mailto:[email protected]]
Sent: 16 June 2013 PM 02:13
To: ‘[email protected]’
Subject: RE: The Service Request No. is 1-14353534160

Dear Harsh Pahwa ,

Kindly revert with now I want to know from your side it is correct or not ?. pls. let me know fast this is the way to treat to customer and Customer price of keypad modal 6275.
Regards,
Pratap kumar

—–Original Message—–
From: [email protected] [mailto:[email protected]]
Sent: 16 June 2013 PM 01:20
To: [email protected]
Subject: The Service Request No. is 1-14353534160

Dear Pratap,

Thank you for e-mailing Nokia Care. The Service Request No. is 1-14353534160

This e-mail is in reference to price for keypad of your 6275. I value the importance of information requested by you and I am happy to assist you.

In response to your email, I would like to update you that the price provided by the Nokia Care Centre are genuine price.

Further, I would like to inform you that you can cross check at any other Nokia Care Centre.

For location of a Nokia Care Centre nearest to you, kindly access the following web link:
http://www.nokia.com/in-en/care-point-finder/

Please let me know if you require any further information.

Thanks & Regards

Harsh Pahwa
Nokia Care Representative
India

NOKIA Support Services:

1. Find the nearest Nokia Care Centre: Type “NCCCity Name” and send it to 55555* (e.g. NCC DELHI) 2. To book an Appointment with Nokia Care Centre, visit http://www.nokia.co.in/appointment
3. Online Support: http://www.nokia.co.in/support 4. Protect your Nokia Device -Buy Nokia Extended Warranty by visiting the nearest Nokia Care Centre 5. Warranty Terms & Conditions: http://www.nokia.com/in-en/support/manufacturer-s-limited-warranty/

* Premium SMS charges apply

[THREAD ID:1-6LDQ1U6]
*–*–*–*–*–*–*–*–*–*–*–*–*

—–Original Message—–

From: [email protected]
Sent: 15/06/2013 05:14:21 PM
To:
Subject: Email to Nokia care

[First name:Pratap ]
[Last name:Kumar]
[Personal ID:]
[User name:]
[Email address:[email protected]]
[Mobile:9312134695]
[Language:English]
[Country:INDIA]
[NA id:]
[User name confirmed:]
[Email confirmed:[email protected]] [THREAD ID:] [Channel:] [City:New delhi] [Street address:7 Naresh park] [State:] [Salutations:default] [Phone model:other] [Fax:] [Landline:9211611250] [ZIP:110041] [Gender:] [IMEI:]

[ANY FIELD NN]
[Type:Complaint]
[Topic:Nokia Services and Software]
[Sub topic:Other services or software]
[Message:Dear service teem,
Today i went to your Nokia Nearby service center Malav Communication Paschim Vihar. where i wanted to get Keypad for my mobile while i asked for keypad they told me that it is not available and they will try for this and after that i asked for price they told it is available at 450 while i tried to show them price list they refused to show and told price does not show to any customer.Now i want to know from your side it is correct or not???
Please let me know fast This is the way to treat to customer.check details as under

Modal- Nokia 6275
Spare requirement – keypad

Regards,
Pratap kumar
9312134695
9211611250]
[Operator:]