not giving me my refund

Location/place: new delhi

Name of company/service: fedex

hello iam anita deals in online furniture selling through ebay, i used to ship through fedex, out of 8 sent items it has broken 3, and not responding positively, i have the complain no. bill, and all the necessary documents, on complaining to fedex it says that they delived in good condition, but my coustomers complain about the delivery they received broken items i have the photograph of the broken items also, my coustomers get their refund back, and on total iam in loss of 10,000.i want my money back from fedex,please help me


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