Location/place: ahmedabad
Name of company/service: vodafone
Ritika mem,
As you write me mail that unbilled amount is not exact amount so why you stop my outgoing services in those day I am not made any call and without phone how our life goes you better understand and I call counstantly to your customer care and your nodal officer they not gave me any satisfactory answered and they talked with me very rudely so what action taken by you and how much composasation given by your compny to me for your mistek to closed my outgoing services? mem pls give answered because if your not give me answered in writing on monday i will go consumer office with your and my all mail and gave complaint against your compny regarding wrong harresment and this time i deffinately go at sharp 4.00 clock and when you send me a bill bill amount are approx 2000 Rs. and my cedit limit are 6200 Rs. that time you give me answered that why your compny stopped my outgoing call ???
Thanks,
regards,
keyur shah
— On Sat, 16/6/12, Vodafone Care wrote:
From: Vodafone Care
Subject: Multiple concerns for 9909920059 [REF:654350810928]
To: [email protected]
Date: Saturday, 16 June, 2012, 3:48 PM
Dear Mr. Shah,
Thank you for your email dated 15/06/12 about Multiple concerns for your Vodafone Mobile number 9909920059.
As per our discussion, we would like to inform you that VMC199 pack providing you a benefit of 2.5GB data surfing per bill cycle has been deactivated w.e.f. 11/06/12 for the cited number. Please note that post deactivation of the said plan discount is applicable in unbilled amount. Hence services have been barred on account of excess usage for your Vodafone mobile number.
Further, we wish to inform you that unbilled amount is an approximate amount of the usage done which does not include rentals and any discount applicable in your account. You will come to know about the exact bill amount as per your genuine usage after bill generation only. Please note that we will not be able to provide details prior to final bill generation for the cited number.
However, we have restore service w.e.f. 15/06/12 until final bill gets generated for the cited number. Please note that GPRS services have been deactivated w.e.f. 15/06/12.
Further we regret the delay in giving a call back regarding the same.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Ritika Sinha
Vodafone Care
Contact numbers:
For any queries call 111 or +91-9825098250.
For any complaints call 198 toll free helpline.
Fax number: +91-9825025989
E-mail :[email protected]
Website: www.vodafone.in
—- Original Message —-
From: [email protected]
Sent: 15-Jun-2012 17:22:13
To: [email protected]
Cc: [email protected]
Subject: Re: Fw: Re: Multiple concerns for 9909920059
Dear Sir,
This is very horrible experience from your compny I countinuesly send mail to your compny but unfortunate you are not give me single reply, I think this it too much now i am going in grahak suraksha with this mail copy and submitted all this document and also gone in all type of news paper agency because its too much i give you only last chance till 17th june 6.00 p.m if you unable to give me reply then i gone at all these place and submitted all documents.
Today 4.00 p.m. Second time I call your nodal officer their one lady who pick my phone i told her to give phone to Sirin chavda and she commited me that Mr. Sirin chavda gone for lunch and she definatelly call back when he come but unfortunate 5.30 p.m. are showing my clock and Mr Sirin take lunch till time. (what a joke).
Thanks,
regards,
keyur shah
— On Fri, 15/6/12, keyur Shah wrote:
From: keyur Shah
Subject: Fw: Re: Multiple concerns for 9909920059 [REF:653709943215] – reminder 1
To: [email protected]
Cc: [email protected]
Date: Friday, 15 June, 2012, 12:05 PM
Dear Sir,
Today I call your nodal officer at 10 o clock sharp Mr. Sirin Chavda are on line and they commit me that he call me back in 1 hour. It s sharp 12 o clock but no reply from your side pls look in this matter.
Thanks,
regards,
keyur shah
— On Fri, 15/6/12, keyur Shah wrote:
From: keyur Shah
Subject: Fw: Re: Multiple concerns for 9909920059 [REF:653709943215] – reminder 1
To: [email protected]
Cc: [email protected]
Date: Friday, 15 June, 2012, 9:06 AM
Thanks,
regards,
keyur shah
— On Wed, 13/6/12, keyur Shah wrote:
From: keyur Shah
Subject: Re: Multiple concerns for 9909920059 [REF:653709943215]
To: [email protected]
Cc: [email protected]
Date: Wednesday, 13 June, 2012, 6:55 PM
Dear Mem,
one side you said me that unbilled amount is not exact amount when bill prepare facility discount are reduce from bill if this is true then how u disconnect my services my unbilled amount are 12000. when you see that they reached at 12000 why are you not stop me when it break 5000 mark and why are stratch it to 12000 Rs. and you better know that hardly my bill reached at 2000 Rs. when my limit 5000 set by you then why are you disconnect my service. I paid my payment advansed in every bill cycle then why are you take this nonsence dicision in my case. and how are you revert my loss of this three days and my and your precious time. this is horrible and i definately sure that if i take mobile portability option then my whole team approx 25 person closed his services. pls reply me fast
Thanks,
regards,
keyur shah
— On Wed, 13/6/12, Vodafone Care wrote:
From: Vodafone Care
Subject: Multiple concerns for 9909920059 [REF:653709943215]
To: [email protected]
Date: Wednesday, 13 June, 2012, 4:12 PM
Dear Mr. Shah,
Thank you for your email dated 09/06/12 about Multiple concerns for your Vodafone Mobile Number 9909920059.
We wish to reiterate that unbilled amount is an approximate amount of the usage done which does not include rentals and any discount applicable in your account. You will come to know about the exact bill amount as per your genuine usage after bill generation only. Please note that we will not be able to provide details prior to final bill generation for the cited number.
Further, as checked VMC199 pack providing you a benefit of 2.5GB data surfing per bill cycle has been deactivated w.e.f. 11/06/12 for your Vodafone mobile number. Please note that services of number may get affected due to non-payment of bills within due date or also on crossing the credit limit. We request you to make interim payment to enjoy uninterrupted services.
Please note that we are not in receipt of your complaint against information for the said plan provided for the cited number. Hence, we request you to provide details like Name of Executive, Date of Interaction etc. so that we can check and resolve your concern accordingly.
In case you need further assistance, please do call or email us. We will do our best to help you.
Happy to help,
Karishma Choksi
Vodafone Care
Contact numbers:
For any queries call 111 or +91-9825098250.
For any complaints call 198 toll free helpline.
Fax number: +91-9825025989
E-mail :[email protected]
Website: www.vodafone.in
—- Original Message —-
From: [email protected]
Sent: 12-Jun-2012 16:34:08
To: [email protected]
Subject: Re: Multiple concerns for 9909920059
I am not setisfied with your answered pls give me roughly bill amount on mail otherwise i am going for TRAI because you are not sending me sms for my gprs uses in a day and is this a logical that any person used 1.5gb data in only 10 days? If yes then give me exact detailed of my gprs uses and your team leader said me today that my gprs still activate. what a foolish logic is that? When you disconnect my services then how gprs still activ so pls check your system and send me exect bill amount otherwise i shut my services and going in TRAI.
Thanks,
regards,
keyur shah
— On Tue, 12/6/12, Vodafone Care wrote:
From: Vodafone Care
Subject: Multiple concerns for 9909920059 [REF:653483267932]
To: [email protected]
Date: Tuesday, 12 June, 2012, 4:16 PM
Dear Mr. Shah,
Thank you for your email dated 12/06/12 about Multiple concerns for your Vodafone Mobile Number 9909920059.
We wish to inform you that we have checked the concern and found that GPRS pack of Rs.199/- providing you the benefit of 2.5GB per bill cycle was activated on your Vodafone Mobile Number 9909920059 w.e.f. 30/05/12 and deactivated on 11/06/12 as per your request. Please note that you will be charged a pro rata rent in your next invoice dated 22/06/12 and will receive a pro rata benefit towards the said pack.
We would also like to inform you that GPRS (Vodafone Live and Vodafone Mobile Connect) services are pre-activated SIM based services without any monthly rental. However, any surfing via the said services is chargeable at 10p/10KB. Further, you get charged for browsing if you use certain applications in your handset which refresh automatically. The settings for these applications are predefined on the handset by the manufacturer.
Further, we would like to inform you that the unbilled amount is an approximate amount for the usage done which does not include any rental and discount applicable in your account. Please note that we will not be able to provide you any details of the usage done before the bill generation date, i.e. 22/06/12. We request you to send an SMS UBILL to 111 (toll free) or dial *111# in order to know the unbilled amount of your above cited number.
We wish to inform you that post call notification on GPRS usage has not yet been introduced for postpaid subscribers active in a 2G pack. However, we thank you for your feedback and will let you know once we come up with any such changes.
In case you need further assistance, do call or email us. We’ll do our best to help you.
Happy to help,
Aisha Mendonca
Vodafone Care
Contact numbers:
For any queries call 111 or +91-9825098250.
For any complaints call 198 toll free helpline.
Fax number: +91-9825025989
E-mail: [email protected]
Website: www.vodafone.in
—- Original Message —-
From: [email protected]
Sent: 12-Jun-2012 9:49:57
To: [email protected]
Subject: complaint
Dear Sir,
I am oldest customer of your compny, I am suffering from unethical problem from your compny, I hope you satisfy my need urgently otherwise I have to taken some unnessecary step, Which is harmful for you and me also. Exact problem detail are as under, My name is keyur shah My phone number is 990 99 20059. I activated gprs plan on 30th may which are 199 Rs. plan which are included 2.5 gb of data uses. after 10 days later i close my this plan because my phone not support gprs. in this behalf i am complaining to your customer care that my phone not replicate data. on 12th june i close my this plan. in between activation and deactivation your compny not send me any sms for my gprs uses. so i shut my this plan. after close this plan your compny send me msg which are shown me that my unbilled amount are 11400 and most of bill for gprs data, so i call in your centre where your executive said me that dont penic this is just
unbilled amount and no problem regarding that after 5 ‘o’ clock your compny disconnect my outgoing call which is not ethical and pls provide me detail that how i uses 1.4gb in 10 days and when i call on 12th june your compny team leader miss Riddhi said me that after close of gprs plan you are use another gprs data. and your minimum bill are 3000 or 4000 rs. pls provide me all data where I use gprs data also said me one thing that if there is lot of plan available where in 900 rs You give me unlimited gprs data use then why i activated 199 Rs. plan if my uses is very much. and I think that TRAI given one notification that every gprs data uses by customer pls give data uses information by sms. so pls provide me when your compny send me this type of msg.pls give me reply as soon as possible otherwise i forward this complaint to trai and other regulatary othority.
Thanks,
regards,
keyur shah
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