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not getting service benefit. after recharge

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AdminPost
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Location/place: yamunanagar

Name of company/service: tata docomo

I recharge my mobile with 246 and 4 rupees via online recharge from the site of tata docomo. i pay from my mobile balance and money is deducted from my mobile balance. and i receive notification on website recharge is successful. however i not receive service benefit of this recharge. i complain in customer care and they give me resolution time of 15 days. i suffer 15 days and after that they say we cant give you benefit of service because i not follow a procedure which is not write on website when i doing my recharge. now what i doing. i m helpless.

Comments

3 responses to “not getting service benefit. after recharge”

  1. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  2. satish Avatar
    satish

    my number is 9034883887. its haryana circle number. and i already get from online chat support. they merely register my complain and after a long time when they answer me. they tell me new thing. i m not satisfied..

  3. satish Avatar
    satish

    i am not satisfied from tata docomo resolution thats why i make mind to register complain in consumer court.

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