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Not Getting Airtel 3G Signals

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AdminPost
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Location/place: Dahod,Gujarat

Name of company/service: Airtel

Hi sir,
MY No is 9725331729 I’m not getting 3G signals from past 3 days.I have Contacted the Customer Care Service about the process they told they’re checking the problem and told me to hold the call after few seconds they disconnects the call without any answer this happened to me 6-7 times when at the 8th time when i choose the option to call the CC Executive the call automatically.Means their no way to contact them.
So to contact them i have messaged them on their Facebook page they said they will respond soon and its about 24 hours has passed and still the problem is not solved I’ve also submitted two complaints on their site but didn’t got satisfactory answer.
Their reference numbers are as follows:
PR061500133,
PR061600026
please resolve the problem as soon as possible so that i can use the service

Comments

4 responses to “Not Getting Airtel 3G Signals”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Pargi,

    This is to inform you that your concern listed on 16 June 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. rahul pargi Avatar
    rahul pargi

    I have called customer care no and asked about the matter of 3g signals they said that government has banned on 3G signals in 7 states including gujarat but governement has allowed the company to provide to their existing customers.I was getting the signals from past 4 moths as i was an existing user.But From past 3-4 days their are problems related to 3g network to use 3g internet i have subscribed to plan of 101 rs and i was using it smoothly but in the middle of the month the 3g signal service stopped accidentaly without informing me.
    This is not fair and to the sake many users(existing ) are getting 3g signals in gujarat as well as other states(banned) and to the plan that i have subscribed that will end on in the month of july and if the service is not given properly to me i want the refund of the plan as your company stopped providing service in the middle of the month.

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Pargi,

    This is to inform you that your concern listed 16 June 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  4. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Pargi,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected]

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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