Location/place: Mumbai
Name of company/service: Reliance Communications
One fine day: My working prepaid reliance number stops responding after a message being delivered to me that said that the number had been disabled until I went to any one of the Reliance Communications store to show my identity documents and submit them.
NOTE: The prepaid balance was around Rs. 200/- and the amount was not to expire until a month at least.
I wished to enable my prepaid reliance connection. So, I went to the Reliance Communications store in Mulund (W) opposite the Bal Rajeshwar Mandir on the L.B.S. Marg and requested for the same. This is what happed:-
Day 1: I was handed over a form and was asked to fill it and bring a photo copy of any one identity proof and a passport size photograph.
Day 2: I filled the form. I took a photo copy of the voter card and a passport size photograph as asked. Then, on giving the form I was said that the given form is not for termination (Is that my mistake? Is that my responsibility?). I was handed over another form and was asked to fill it and bring a photo copy of any one identity proof and a passport size photograph.
Day 3: Again. I filled the form. I took a photo copy of the voter card and a passport size photograph as asked. I was said that the quality of the photo copy is not proper (Even when all the details were visible).
Day 4: I got another photo copy and went to the store again. The filled form was verified. The documents were accepted and I was said that the number will be enabled within the next 3 days.
NOTE: No acknowledgements were given to me in any of the mentioned cases.
Day 10: My prepaid reliance number had not yet been enabled and I wasn’t even allowed to dial the customer care/emergency numbers. I was then said that the documents had to be re-submitted and my balance amount no longer existed.
Are you serious? Why should I do this now? I gave my time for this, followed the procedure and did everything that I was asked for. The next I get is this?
This is a complaint against the “Reliance Communications”. I have a feeling that the company is not in the mood to enable my connection. I also feel they are not in the mood to return the balance amount.
The connection (0-9322662980) is registered under the name Hassanand V. Samtani.
-Charan L. Samtani
The one who visited the store
[email protected]
Mobile: (0)9820404847
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