Location/place: Delhi
Name of company/service: Tata photon
Hi
I am using tata photon plus no :9212700583
Complain raised @ cutomer care:
1. 6 July
2. 12 July
3. 26 July
Note : 3 visits @ customer outlet of tata
At 4 june i raised request with all document and complete bill clearence at tata photo outlet sector – 12 Dwarka but at outlet tata employees didnt provide service requestno. As i was also not aware i hadnt asked for specific request no.
After that i called twice on customer care no. and they raised complain but again no one revert.
today @ 26 July i recieved call from tataphoton executive who told his name as rajesh , he told me that tat team have cold me bu call didnt picked up on which i told him that i hadnt recive any call. then i asked why my request is still not take care then he was completely blank and he took 4 mins to read my complain histore (not required to say before calling he didnt check customer history). he told me he cant call @ customer outlet also before calling me also bcoz it is not allowed.
when i asked him to raise complain again and mention below points
1. why cutomer outlet hadnt share service request no.
2. Why he (rajesh) hadnt call to outlet before calling me to check if customer is innocent and problem is from outlet side
3. why this service requst was not told to myself during two previous requests raised with tata photon (i have twice already raised request to tata photon for same issue)
After some argument he said ok he will update all these items in request. and then when i asked him to read complete complain he read it in hindi and told they wtite complain in hindi.
Then i asked him to connect to his mangeron this intiall he refused and told he is not allowaed then when i put pressure he put on hold and said his manager is not picking call and then he also refused to tell his managers name and name of all other 2 executive who wrote my complain @ 6 july and 12 july also
Summary :
1. 3 complains raised
2. executive talking without any information
3. executives giving false information
4. executives are not leting user to escalte matter
5. My tata photon is still on
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