not cancel, not payment refund

Location/place: keshod

Name of company/service: timtara.com

my order no-10378850 0n 30-12-2012 & order no-10388532& 10388534 on 23-01-2013. after many calls to cc & sent meny mail, they dont make any call to me and dont reply my mail about my order status. after this, on date 13-3-2013 i cancelled my all order by cc and by mail but till today my order is not cancel they changed cc number and new number is not working. i sent numbers of mail to know my cancellation status and payment refund, they dont reply. i want your help to recover my money


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