not being availed of the service guaranteed

Location/place: kolkata

Name of company/service: online portal

i ordered a derma seta kit online on the 15th of july 2013, given the assurance of the product being genuine and the provision of a 1 year warranty and a 60 days cash back guarantee on dissatisfaction. the product was delivered to me on the 22nd of july 2013, it does not live up to the quality assurance as guaranteed at all. and the dealers would not return my cash as promised. i am not being availed of the quality and service assured. please help


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