Not able to receive any incoming call and SMS.

Location/place: Bangalore

Name of company/service: Airtel

Hi,
I ported from vodafone to Airtel last week. First airtel people messed with my request and my number was deactivated for 1 week. After that when they finally successfully ported the number, only outgoing call and 3g is working. I am not able to receive any incoming call. incoming/ougoing SMS also not working. If you call on my number (8861846565) it says “you seemed to have dialed an invalid number”.
Customer care of Airtel is another headache. First they put your call on hold and never come back. yesterday after trying 3-4 calls i registered a complaint. Today when i called to get the status of that complaint they told me your complaint is regarding 2G services and not related to incoming calls.
This is unacceptable.
Please can someone look into this.


Comments

2 responses to “Not able to receive any incoming call and SMS.”

  1. Namaste Ashish,

    This is to inform you that your concern listed on 13 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Saurav Ahlawat
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Namaste Ashish,

    We would like to inform you that your concern listed 13 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [email protected]

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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