Location/place: KOLKATA
Name of company/service: TITAN EYE PLUS
Fw: 4TH & FINAL reminder
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FROM:
DEBASIS CHAKRABARTI
TO:
[email protected]
Message flagged Friday, 3 August 2012 7:48 AM
—– Forwarded Message —–
From: DEBASIS CHAKRABARTI
To: “[email protected]”
Sent: Thursday, 2 August 2012 3:55 PM
Subject: Fw: 3rd reminder
—– Forwarded Message —–
From: DEBASIS CHAKRABARTI
To: “[email protected]”
Sent: Monday, 23 July 2012 1:01 AM
Subject: Fw: 2nd reminder
—– Forwarded Message —–
From: DEBASIS CHAKRABARTI
To: “[email protected]”
Sent: Monday, 9 July 2012 12:26 AM
Subject:
I HAD PURCHASED A TITAN FRAME & GLASSES FROM YOUR MANI SQUARE MALL SHOWROOM TWO YEARS BACK. DUE TO CHANGE IN EYE POWER I HAD TO GIVE THE SPECTACLE TO THEM FOR CHANGING GLASSES WITH NEW POWER DURING 18.02.2012. ON FIRST WEEK OF JUNE 2012 SUDDENLY I FOUND ONE LEG(LEFT SIDE) OF MY SPECS CAME OUT FROM SPRING END.ON THE SAME DAY I WENT TO THEM AND ASKED FOR NECESSARY REPAIRMENT OF THE SAID LEG OF MY SPECS.THEY RETURNED ME THE FRAME REPAIRED*(IN A HORRIBLE LOCAL OUTSIDE REPAIRMENT BY WAY OF A ODD NON MATCHING SPRING END. FURTHER IT WAS NOTICED BY ME A DEEP DENSE POINT HOLE SCRATCH ON CENTRE OF RIGHT EYE. I POINTED OUT THE PROBLEM TO THE DEALING ASSISTANTS OF TITAN. FIRST OF ALL THEY WERE TRYING TO ESCAPE FROM THE ISSUE BUT WERE BOUND TO ACCEPT THE CASE AS A PART OF THEIR FAULT. THEY FILLED UP A PRODUCT SERVICING FORM DULY SIGNED BY ME AND SENT THE ARTICLE TO LAB(AS THEY SAID).TODAY I.E 08.07.2012 I WENT AGAIN TO THEIR SHOWROOM BUT THEY ARE NOT AT ALL READY TO RESOLVE MY ISSUE BY REPLACEMENT AS THE GLASSES FALL UNDER WARRANTY, INVOICE NO.BH10011351 DT.18.02.12. ALSO I TOO LODGE A COMPLAINT FOR DAMAGING MY FRAME AND GLASS. PLEASE NOTE, IF IT IS NOT RESOLVED BY ONE WEEK TIME, MY LAWYER WOULD REFER THIS CASE TO HIGHER OFFICIALS AND WE WOULD TAKE UP WITH CONSUMERS FORUM FOR HARASSING ME FOR LONG WITHOUT PROPER DELIVERY OF THE ITEM. REGARDS OVER
DEBASIS CHAKRABORTY
B-4/4,KALINDI HOUSING ESTATE
KOLKATA 700089
MOBILE NO.09883164288
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