non replacement of product with manufacturing defect

Location/place: new delhi

Name of company/service: www.shopclues.com

Sir,
I had bought a pair of sandals from www.shopclues.com and there is a manufacturing defect in the sandals. One of the foot of the sandals is 10inches in length and the other foot is 10.5inches. I have complained the matter to them several times and asked them to replace the product or issue me a refund but they have been ignoring it. I have also sent them the images of the sandals depicting the defect but still no positive response. The details of the sandals are-puma helium sports sandals black colour,size-7,order number-6125121,date of purchase-20 aug 2013. Please help.
Thank you


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