Location/place: Kolkata
Name of company/service: Samsung India Electroniss Pvt.Ltd
If the same can be repaired Free of Cost its Fine.I told you earlier that there is no question of liquid entering the mobile.From your mail it is clear that my complain is false.I will never use a SAMSUNG MOBILE in future and will share my experience with all persons.Will go to the highest level for justice.
Regards
Dipanjan Bhattacharya
—– Original Message —–
From: SUPPORT INDIA
To: DIPANJAN BHATTACHARYA
Sent: Saturday, June 30, 2012 6:28 PM
Subject: Re: Re: Re: Fw: Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Dear Mr.Bhattacharya,
Samsung Namaskar!
Please accept our apologies for the inconvenience caused delaying in reply.
With reference to your mail dated on 27.06.12, we would like to confirm you that as communicated earlier kindly approve the status provided to you of 1736.96 INR, as warranty only applicable for manufacturing or quality defect.
As per company policy physical damage or liquid login are not consider as warranty applicable defect.
We look forward to your support for allowing us to assist you in resolving your concerns.
Once again, we would like to assure you of our total commitment towards your satisfaction as a Valued Samsung Customer.
We are also making adequate follow-up on your concern.
Till then your reference number for the same concern is 8422095098.
Assure you of our best services always.
Warm Regards,
Kunwar Suraj Kamal
Customer Satisfaction Team – Support.India
Contact Numbers
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable – To dial, prefix your local STD code)
——- Original Message ——-
Sender : DIPANJAN BHATTACHARYA
Date : Jun 27, 2012 13:45 (GMT+05:30)
Title : Re: Re: Fw: Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Please note that my mobile was under warrenty period and I will not pay a single penny for its repair.If this be your conclution I will be going to the consumers forum for complain.You are proving that my complain is not genuine and samsung is agreeing to the false statement given by the service centre.
Instead of replacing my handset you are asking me to pay money for repair of the same.Thanks for the lovely Samsung experience.Will definetely circulate my experience I had using a Samsung handset.
Regards
Dipanjan Bhattacharya
—– Original Message —–
From: SUPPORT INDIA
To: DIPANJAN BHATTACHARYA
Sent: Wednesday, June 27, 2012 12:05 PM
Subject: Re: Re: Fw: Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Dear Sir,
Samsung Namaskar!
We apologies for the inconvenience caused to you.With reference to your email,As per service centre status estimate
of 1736Rs has been provided to you for the repair so we would request you to approve the same in order to resolve the concern
We really appreciate your patience and your support.
Warm Regards,
Rajiv Monga
Customer Satisfaction Team – Support.India
Contact Numbers
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable – To dial, prefix your local STD code)
——- Original Message ——-
Sender : DIPANJAN BHATTACHARYA
Date : Jun 25, 2012 11:46 (GMT+05:30)
Title : Re: Fw: Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Thankyou for the Reply.Hope to hear from the service centre at the earliest.
Regards
Dipanjan Bhattacharya
—– Original Message —–
From: SUPPORT INDIA
To: DIPANJAN BHATTACHARYA
Sent: Sunday, June 24, 2012 9:55 AM
Subject: Re: Fw: Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Dear Mr Bhattachary,
Samsung Namaskar!
We are delighted to have you as our esteemed customer and thank you for taking time to write to us.
With reference to your mail, we would like to inform you that we had a discussion with the concerned Service Center and understand that the case is under process. We have advised them to get in touch with you to update exact status at the earliest possible.
They will shortly get in touch with you and do the needful required.
Assuring you of prompt services at all times. We’ll always be happy to assist you.
Warm Regards,
Poonam Nagar
Customer Satisfaction Team – Support. India
Contact Numbers
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable – To dial, prefix your local STD code)
——- Original Message ——-
Sender : DIPANJAN BHATTACHARYA
Date : Jun 23, 2012 13:09 (GMT+05:30)
Title : Fw: Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Please Let me Know the Position.Still there is no call from the service centre.
Regards
Dipanjan Bhattacharya
—– Original Message —–
From: SUPPORT INDIA
To: DIPANJAN BHATTACHARYA
Sent: Wednesday, June 20, 2012 4:50 PM
Subject: Re: Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Dear Customer,
Samsung Namaskar!
Firstly, we would like to thank you for spending your precious time in writing and bringing up your concern with Samsung Sales/Service to our knowledge.
With reference to your mail regarding your complain we request you to provide us with some time so that your issue can be resolved on priority basis as your complain is under process.
In addition, we will be monitoring the steps taken and will guide them for your complete satisfaction as a Valued Samsung Customer.
Thanking and assuring you best of our services always.
Warm Regards,
Ayush Kumar
Customer Satisfaction Team – Support. India
Contact Numbers
MTNL/BSNL Users: 1800 110011 (Toll-free)
Others: 30308282 (Chargeable – To dial, prefix your local STD code)
——- Original Message ——-
Sender : DIPANJAN BHATTACHARYA
Date : Jun 18, 2012 12:19 (GMT+05:30)
Title : Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Yet to here from your end
Regards
Dipanjan
—– Original Message —–
From: DIPANJAN BHATTACHARYA
To: [email protected]
Cc: [email protected]
Sent: Saturday, June 16, 2012 12:55 PM
Subject: Fw: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Awaiting your Reply.
Regards
Dipanjan Bhattacharya
—– Original Message —–
From: DIPANJAN BHATTACHARYA
To: [email protected]
Cc: [email protected]
Sent: Friday, June 15, 2012 6:24 PM
Subject: Replacement of Samsung Mobile Set No Primo GT -S610MSKINS
Dear Sir/Madam
I would like to inform you that I had purchased one mobile from The Mobile stores Salt lake City Centre on 15.4.2012 vide inv. no. WB/92642 ,vide S L NO.359147042606232.The mobile suddenly stopped working. It was given to your service centre SABSONIC,12,Loudon street,kolkata-17, for repairing as it is under WARRANTY PERIOD,VIDE Service request NO1433135817 dt.15/06/2012..They intimated me over telephone a that the set has water inside the mother board and it will not be under warrenty and repair will be chargable.Please note that when the set was deposited it was on ON MODE ,and and they had received the set with the complain of NO NET WORK. this is an absurd reason.There is no question of water in the mobile as it was handled with extreme care.
.
This is for your information & necessary action as the set is under warranty period.
Please arrange to replace the hand set immediately.
Thanks & Regards
Dipanjan Bhattacharya
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