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Non replacement of faulty product under warranty period

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AdminPost
in ,

Location/place: Goa

Name of company/service: Morphy Richards

Dear Sir,

I brought a new Morphy Richards mixer grinder (Model: Marvel Essential, 550W, Sr. No.:0110 17735) in Jan 2011 from their dealer in Goa. In Dec. 2012 it had some problem with motor. As it was in warranty period (2 yrs on product & 5 yrs. on motor ) i approached their service center in Goa who then informed me that the motor cannot be repaired. Also as new motor was not available, service center people told me that complete mixer set will be replaced from their side. After that I am chasing them for past 1.5 months but still not got any replacement nor they have shown any favorable response.
Therefore I request you to kindly look in to the matter and act on priority.

Thanking you,

Govind Bugde
[email protected]

Comments

2 responses to “Non replacement of faulty product under warranty period”

  1. Morphy Richards Avatar
    Morphy Richards

    Dear Govind,

    Kindly provide us with your contact number, order/complaint number and postal address so that we can get in touch with you and resolve your query at the earliest.

    Regards,
    Team Morphy Richards

  2. Morphy Richards Avatar
    Morphy Richards

    Dear Govind,

    Trust your query has been resolved. In case of further queries, please feel free to write to us on [email protected]

    Regards,
    Team Morphy Richards

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