non refunding of advance amount after cancellation

Location/place: trichy

Name of company/service: MJT

A bus was book by me in MJT agency at Rs.9000/-. For this I had paid Rs.5000/- in advance (receipt i have). Next day due to unavoidable circumstances I need to cancel the booking. Now, the agency is not refunding my advance amount fully/partially. Kindly do the needful to refund atleast 50% of advance amount..


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