non receipt of product

Location/place: guwahati

Name of company/service: naaptol.com

I made payments by debit card to purchase
crompton greaves swh 310 water heater on 15.01.2013 but i have not received the product till date. i repeatedly communicated with naaptol.com but it was not satisfactory. please help me in this regard
email id: [email protected]
mobile no. 09435255205