Location/place: Baroda
Name of company/service: Vinayak Cargo Packers & Movers
June 29, 2012
Dear Sir/ Madam,
I wish to inform you that I am working with M/s IOT Infrastructure & Energy Services Ltd as Chief Terminal Manager and my posting was at Mundra, Gujarat. I got an official transfer from Mundra to Baroda, Gujarat and for shifting of my household goods I had collected quotation from various vendors. On receipt of suitable rates & payment terms the order was awarded to M/s Vinayak Cargo Packers & Movers. The order was placed including insurance of household goods for one lakh i.e., Rs. 3000/- and taxes. Accordingly they had submitted their bills to me and as per the terms I had paid Rs. 6202/- (15%) vide cheque No. 400625 dated 13.06.2012 of HDFC bank payable at par, after loading of the truck. During loading they had assured me that the Insurance already being taken at their end and the certificate will be e-mailed to me next day. Next day my household reached to Baroda safely and I had unloaded the truck but till then no insurance certificate was received by me through e-mail. When asked they said the certificate has been couriered by their office to my new address i.e., Baroda. Since my goods have been received safely with minor / normal wear & tear I was also not insisted for the same and on good faith as per the payment terms balance amount of Rs. 18146/- was paid vide cheque No. 400626 dated 14.06.2012 of HDFC bank payable at par, including taxes.
Despite my repeated follow up through verbal & e-mails, so far I have not received the said certificate and receipt to that effect. This clearly gives an indication that they have not even taken out any insurance for my household materials. Also they are simply ignoring my request to refund the insurance amount i.e., Rs.3000/- to me which I have already paid through my first payment. In fact I am not at all interested in refund but since the insurance amount will not be reimbursed by my company in absence of the certificate & the receipt, I have no option but to look forward for the refund.
I would like to conclude this complaint stating that this Packers & Movers transporter is found to be a fraud company and do not hold any value of their words. I have even approached & talked to one Mr. Narendra of their head office at Nagpur but he very well rejected my request and informed me that even though he is sitting at head office but he cannot help me in this regard.
Keeping in view of the above, I would request you to kindly look into the matter and take suitable action against them so that they refund the amount to me and should not dare to do this kind of illegal act with any other consumers.
Request your early action in this regard.
Thanking you,
Very truly yours,
J B Biswas
09825071211
09898565940
[email protected]
Enclosed: All e-mail communication.
From: Janaki Ballav Biswas/group/MuB
To: vinayakcargo packers
Date: 29/06/2012 13:27
Subject: Fw: Non receipt of Insurance certificate
This has reference to my various communication and telecon u/signed had with your Mr. Lalchand Jangid and Rajkumar on the subject. However, so far nothing has been done as such. Therefore, again I had a talk to Mr. Jangid and Mr. Narendra of your Nagpur office today in the morning. Mr. Narendra has confirmed me that he will look into the matter and come back to me after 11:00 hrs. today. But so far I have not received any response or phone call from his end.
It may kindly be noted that being a client it is my right to get the insurance certificate along with receipt when the required amount has been already paid to you. Despite my repeated reminders and follow ups you are keeping silent on this issue which is not giving a proper indication, rather it shows that you have not taken any insurance for my household and the money for the same has been collected from me in illegal way. Since all of you have failed to take any action I am reporting this matter to Consumer Court Foram for necessary suitable steps from their end.
J B Biswas
9825071211
—– Forwarded by Janaki Ballav Biswas/group/MuB on 29/06/2012 11:45 —–
From: Janaki Ballav Biswas/group/MuB
To: [email protected]
Date: 26/06/2012 17:26
Subject: Non receipt of Insurance certificate
This is once again I am advising you to response against my mail & SMS sent to you on the subject. Please note that it is giving me an indication that you have not taken out the insurance for my household goods at all for which I have already made the payment to you. This is for the last time I am advising you to send me the insurance certificate if at all you have taken out or please refund my insurance amount immediately.
J B Biswas
9825071211
—– Forwarded by Janaki Ballav Biswas/group/MuB on 26/06/2012 17:17 —–
From: Janaki Ballav Biswas/group/MuB
To: vinayakcargo packers
Date: 26/06/2012 11:21
Subject: Fw: QUOTATION
Dear Mr. Jangid,
As per your quotation and subsequent your agreement on payment terms the job for transportation of my household materials have been done by you on 13.06.2012 from Mundra to Baroda. According to the bills submitted by you I have already handed over two cheques to your representative, one – after loading including insurance expenses and another – after unloading. However, I regret to mention that despite my repeated telephone call to you (Rajkumar) I am yet to receive the Insurance certificate and its receipt from your end. I once again advise you to send me the certificate immediately per return mail without any further delay.
Regards,
J B Biswas
9825071211
—– Forwarded by Janaki Ballav Biswas/group/MuB on 26/06/2012 11:02 —–
From: vinayakcargo packers
To: [email protected]
Date: 05/06/2012 22:29
Subject: QUOTATION
Dear Sir,
Please find the attached file quotation
For house hold sifting packing, loading,
Unpacking, unloading transportation
Door to door delivery. mundra to baroda.
Thanking you looking forward to render our best service to you.
VINAYAK CARGO PACKERS & MOVERS
Thanks for best regards
LALCHAND JANGID
+91 9377917711
+ 91 9586717711
Email; [email protected]
Website;www.vinayakcargopackers.com
www.packersmoversgujarat.com
www.moverspackersahmedabad.com
www.cargopackersmovers.com
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