Location/place: New Delhi
Name of company/service: Compact international
I booked a mobile phone model No. ‘AQUA DUAL SIM X2SLIM PHONE’ with M/s Compact International, (Importers & traders) having its office at 246, Laxmi Plaza, 2nd Floor, Laxmi Ind. Estates Compound, New Link Road, Andheri (West), Mumbai – 400 053, vide Order number 000054183 for Rs. 3450/- on 23/01/2009 through City Bank Credit Card. The article was advertised by the City bank through their pamphlet with Credit card Statement. I booked the same trusting the credibility of the company as it was associated with City Bank as a business partner. My City Bank Credit Card account got debited for the amount Rs. 4020/- which was not the same as the value of my order amount Rs. 3450/-
The article (mobile phone) delivered to me on 09/02/2009 was not identical to the one I had booked with the above Order number. I returned the same immediately on 09/02/2009 to the company through Blaze Flash Courier vide Consignment No. 118801458 and despite of my several intimation and reminder to the company, the company neither sent me the booked article nor they gave me any specific reason for that. Later, on 16/06/2009 the company again sent me another inferior quality mobile phone but I refused to receive the same and asked the company to either send me the exact booked article or cancel my order.
Further I made a number of communications with the company through mails and over telephone to get the things alright but they failed to resolve the issue either by sending me the booked article or by cancelling my order.
Afterward I started receiving Credit Card statements from City Bank for the debited amount. I approached both the company and City Bank for appropriate resolution of the matter but did not get any concrete action.
Despite of all my due efforts and continuous follow-ups no redressal was provided to me and seeing no result, due to my poor health conditions I could not continue with follow-ups.
Now, as the deducted amount along with interests and other charges is still standing in my name in the accounts of City Bank Credit Card while the company Compact International is unresponsive mocking the fundamental principals of business ethics. I have suffered a lot for my mistake to book that order with the company and never got a genuine response from them.
Now, with the kind support and guidance of your forum I wish to take the company to the account for their unethical and fraudulent behavior. In case you require any further information/clarification from me, I would be happy to share the same.
I request you to kindly look into the matter and bring justice to me as early as possible.
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