non hearing of complaint within warranty period

Location/place: Kharghar, Navi mumbai

Name of company/service: Videocon

We have purchased videocon semi automatic washing machine from Vijay sales khargher on MArch 18, 2012. On using dryer we have seen that clothes are getting stain or some mark which is permanent. We have complained about same but till date it is not resolved by Videocon and anytime we talk to callcentre there is false claim that person is already visited or will be visited. Till date only one time their staff visited by problem is not resolved we are still facing the same problem and not able to use the dryer. I need the replacement of the maching ASAP.

REgards
Hemant
9920044760/8087850780


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