Location/place: rail coach factory Kapurthala, tilak Bridge New delhi 110002
Name of company/service: M/s kent Ro system limited
we as rail coach factory kapurthala office at new delhi 110002 comes under ministry of railway submit the following:- Kent Ro model Elite-II
wqas procured from M/s Hazart Vision, 19-20 lalita park laxmi nagar, Delhi ( authorised dealer of Kent RO) on 14.07.2010 based on the technical literature which shows RO will supply 50 lt/hr purified water and hence was considered sufficient for 150 staff of our office. The cost of this RO was 48000/- and afterwards we have spent RS arond 23,000 (towards AMC and its repair)
inspite of various reminder and spending money , this Ro is not pertaining even 20% of this capacity. the kent was also given the final notice on 16 may 2013 that if the ro was not made functional within 10 days then this office have no option to lodge a complaint in consumer forum, even then they did not deter them and have not attended the complaint against RO which is giving acute problem to our staff for drinking water.
you are requested to use your forum/office to set the things in order as the firm is giving false information and as such cheating the customer.
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