Non Delivery of ordered items

Location/place: Kolkata

Name of company/service: 100 Bestbuy.com

I had placed several orders, paid the money online and orders confirmed by 100 Best Buy on 22.04.2013.
My Registered Phone No. with 100 Best Buy is 9830838717 and my e-mail ID is [email protected]

I have not received following orders as on date:
1) Order ID : 2033 3387 dt 22.04.2013
Item : Prestige Al Pressure Cooker.
Money Paid :1298/-
Status showing : Handed over to Blue Dart
Blue Dart Tracking Status showing wrong ref. / AWB
2) Order ID : 2033 1697 dt 22.04.2013
Item : Prestige Juicers
Money Paid :2220/-
Status showing : Handed over to Blue Dart
Blue Dart Tracking Status showing wrong ref. / AWB
3) Order ID : 2044 7397 2044 8865 2031 9683 2033 2010 dt 22.04.2013
Item : Go Untucked Sketch Active Gym wear with Gym Bag + 2 Gym Pants
and Combo one Black and one Yellow Canvas Shoe
Money Paid :1883/-
Status : Only Black Shoe (order ID 2033 2010 ) received so far. All other items are pending.

The Customer Care Executives are just either giving misleading and wrong info. / no info. or disconnecting the phone call. Also they are not replying to my mail queries.

Please help to resolve the issue by either getting the ordered items or refund.

Thanks n Regards

Somenath Banerjee