non delivery of ordered and prepaid product

Location/place: sausar district chhindwara

Name of company/service: rediff shopping

I have ordered set of two night lamp cum insect killer lamps on 19 jun 2013 and paid for its cost and delivery charges on same day of which order number is 8149021 and shipment no is 796033339267 which is being sent by fedex courier. but upto now I did not received this product of which delivery I was told would delivered to me within 5 days. Now as I contacted customer service for ensuring its delivery or for a refund but it did not replied. the shipment is showing status of in transit at nagpur which is just 77 km far from my address from more than 20 days. please help me to refund my money.


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