non-availability of internet, low speed and nor giving credit for services not provided

Location/place: AHMEDABAD, GUJARAT

Name of company/service: You Broadband & Cable India Limited

I, Paras Patel, am a customer of YOU Broadband & Cable India Limited, an Internet service provider and my Account Number is “368285” and I want to register a complaint against YOU Broadband & Cable India Limited for non-availability of internet, low speed and nor giving credit for services not provided.

I am facing the problem of no-availability since last two to three months. After coming from my office at night, when I try to access internet around 7 pm, it is unavailable. Then call to customer call center regarding the issue on “09898377898”, the take my complaint. In the next day morning when I check the interenet, it is there but at that time I am leaving for my office and so I cannot use it. So the non-availability occures virtually every time I want to connect to the internet from evening to morning. And such non-availability issue occures almost 3 times a week since last three months. And even when the internet is available, the speed of internet ranges from around 500 KBPS to 1.5 MBPS which is very slow compared to my Plan which is for 10 MBPS speed and the occurence of such low speed is also many.

I do get internet accessibility at around high promised speed 10 MBPS but only for a few days and not continuously.

Above all, when I requested for service request from YOU Broadband & Cable India Limited for making me deprived for the services that I paid for, they refused it by giving reason the the non-availablity does not lasts 24 hour and so I cannot have service credit. Looking at the problem I am facing, I can say virtually I am not receiving internet for almost 24 hours.

Currently I dont have complaint numbers but they can be taken from the company call center and you can know how much complaints I have registered.

Please help me out by allowing me the service credit for extra GBs usage as well as getting the internet connectivity continuously at the promised speed of 10 mbps.

Thank you,

Regards,
Paras Patel.