Location/place: Bangalore
Name of company/service: Pantel Technologies Pvt. Ltd.
I pre-booked a tablet from Pantel Technologies Pvt. Ltd. and made the payment on 14th May 2012. They promised to deliver the product within 48 hours of payment realization. But even after more than one month I didn’t receive the product yet. There phone numbers are switched off and there are no responses to multiple mail requests.
Below attached is the entire mail communication between me and the copany customer care executives:
Congratulations, your Penta T-Pad delivery is ready!
Inbox
x
Personal
x
Pantel Technologies Pvt Ltd [email protected] via carbontechnologies.in
12 May
to me
Images are not displayed. Display images below – Always display images from [email protected]
Wed , May 12, 2012
Dear Bhaskar,
Congratulations, your Penta T-Pad delivery is ready!
Please visit your closest Punjab National Bank Branch and make payment for the Penta T-Pad you ordered with the Pre-booking reference number – .PENT0086842
We are sure that you are excited to own a Penta T-Pad and also understand that you would need an equally attractive data plan (2G/3G) to enjoy uninterrupted internet surfing. Bharat Sanchar Nigam Ltd (BSNL) has designed a very attractive 2G/3G data usage plan for penta T-Pad buyers, applicable for all models. This attractive data plan – effectively allows you to recover the cost of the tablet during its lifetime of usage (*).
Exclusive benefits
The special BSNL Penta data plans offer is exclusive for Penta T-Pad customers only. The 2G plan offers 7.5GB of free data download in 90 days while the 3G plan offers 5GB of free data download in 60 days – the most attractively priced data plans, especially designed for the Penta T-Pad consumer by BSNL.
Freight Charges
The prices on offer on the website are ex-works. There is a freight charge applicable for all deliveries; please refer to the freight table below to know about the applicable freight for your region/ city. Pantel Technologies has tied up with reputed courier partners for home delivery to our valued Penta T-Pad customers.
City / Region Freight
NCR (Delhi and surrounding areas within 30kms) Rs. 150
Bangalore (surrounding areas of 30kms are covered here) Rs. 150
Rest of the Country Rs. 225
The freight charge has to be added to the booking amount as detailed in the example below.
Payment Method
Pantel Technologies has tied up with Punjab National Bank (India’s 2nd largest retail bank network) for payment services to our customers. A special challan has to be filled for the same (attached with this email for your convenience), and the requisite amount deposited at the nearest PNB branch alongwith the pre-booking number/ ID and the complete name of the buyer. PNB is charging a transaction fee of Rs. 25 for this service.
Example: For a customer who lives in Bangalore and has decided to purchase the Penta T-Pad IS701R model with the BSNL 2G Data plan, the payment to be deposited will be worked out as follows:
1. Product price: Rs. 3,249
2. BSNL 2G Data plan: Rs. 250
3. Freight charge applicable for home delivery: Rs. 150
4. PNB Transaction Fee: Rs. 25
5. Total amount to be deposited = Rs. 3,674 only.
Rs. 3,249 (Device amount) + Rs. 25 (PNB charges) + Rs. 250 (2G data plan STV ) + Rs. 150 (Freight charges)= Rs 3,674 Important points to be noted
Challan
A specific challan has been designed for this payment process, and is attached with this email. Any deposit in the PNB has to be compulsorily accompanied with this challan. This challan may not be available at the bank; has to be printed out by you, filled and deposited at the bank. Please note that the information accuracy is the sole responsibility of the customer and we encourage you to verify it before depositing the payment in PNB.
Payment Issues
In the event of any issue/problem in depositing the challan & the cash payment at any PNB branch, please reach us at +91 8800676999
Correct deposit of the amount
Please note that in cases where the correct payment is not made as per the plan selected while booking, we wouldn’t be able to dispatch your product. Please be careful in filling up the challan and depositing the complete amount. .
Activation Process
While the product package will include a pre-loaded BSNL SIM card (in case payment for the same has been made by you), the SIM card needs to be ‘activated’ by you. You are required to visit the nearest BSNL authorized sales center/BSNL franchisee office or any telecom retailer dealing with BSNL products and ask for First recharge for activation (FRC), as applicable in your telecom circle. Please note that the FRC amount payable would be ranging between Rs 30 to Rs 50 (depending upon circle and plan selected) and is to be paid directly to the retailer activating your pre-bundled BSNL SIM card.
As a mandatory requirement (defined by the Department of Telecommunications (DOT); Govt. Of India), you are required to submit 1 photograph, 1 ID proof and 1 address proof – for activation of the BSNL SIM bundled with the devices. It is important to state here that the responsibility for successful activation of the BSNL SIM card rests with you only. For any assistance in the process, please feel free to call the customer care help lines of Pantel Technologies at 0120-4805200. .
Delivery Lead Time
After realization of the payment at Pantel Technologies from the PNB branch (which should normally take 24 working hours), and confirmation from the bank, we will deliver your product in 24 to 48 hours (for NCR/ Bangalore region) and in upto 96 hours (for all other locations), through our contracted courier service providers.
In the unforeseen situation of the product delivery not being possible at any location – and – hence non receipt of material by you even after 10 days of receipt of email confirmation of dispatch, please write to us at [email protected] – or – reach out to our customer care numbers mentioned below.
Confirmation Method
Please click here to read the terms and conditions and confirm your order delivery.
For delivery specific queries, please write to [email protected]
For any technical queries on the product/its functionalities, please write to [email protected]
We will endeavour to respond within 24 hours to all email queries. We encourage email communication over a telephonic communication on our customer care numbers.
* Please refer to the data plans and associated savings by visiting the product section on www.pantel.in
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
Pantel Technologies
E-33, Sector-63, Noida-201301, U.P ,India
Customer Care : 0120-4805200
Technical Queries : 1800 103 7739
Fax : 0120-4315999
Click here to unsubscribe from this newsletter
PNB_Challan.pdf
175K View Download
[email protected]
13 May
to customercare
Hi Team,
I have another order (PENT0086824) as well but I received the confirmation only for the below one. Can I make the payment for this one (PENT0086824) as well together as it will be convenient for me. Please let me know ASAP.
Regards,
Bhaskar Upadhyaya
[email protected]
13 May
to customercare
Waiting for a reply……..
Pantel Technologies [email protected]
14 May
to me
Dear,
sir ma’am we have started dispatch from our side , on first come first serve basis,
once your id comes in the list. product will be delivered .
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
From: [email protected]
To: [email protected]
Sent: Sunday, May 13, 2012 10:12:45 AM
Subject: Re: Congratulations, your Penta T-Pad delivery is ready!
[email protected]
14 May
to Pantel
Have you received the payment for order ID: PENT0086842 ? I made the payment on 14/5/2011
Pantel Technologies [email protected]
15 May
to me
Dear,
sir ma’am we have started dispatch from our side , on first come first serve basis,
once your id comes in the list. product will be delivered .
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
From: [email protected]
To: [email protected]
Sent: Sunday, May 13, 2012 4:00:25 AM
Subject: Re: Congratulations, your Penta T-Pad delivery is ready!
Pantel Technologies Pvt Ltd [email protected] via carbontechnologies.in
15 May
to me
Images are not displayed. Display images below – Always display images from [email protected]
Wed , May 12, 2012
Dear Bhaskar,
Congratulations, your Penta T-Pad delivery is ready!
Please visit your closest Punjab National Bank Branch and make payment for the Penta T-Pad you ordered with the Pre-booking reference number – .PENT0086824
We are sure that you are excited to own a Penta T-Pad and also understand that you would need an equally attractive data plan (2G/3G) to enjoy uninterrupted internet surfing. Bharat Sanchar Nigam Ltd (BSNL) has designed a very attractive 2G/3G data usage plan for enta T-Pad buyers, applicable for all models. This attractive data plan – effectively allows you to recover the cost of the tablet during its lifetime of usage (*).
After realization of the payment at Pantel Technologies from the PNB branch (which should normally take 24 working hours), and confirmation from the bank, we will deliver your product after 24 to 48 hours (for NCR/ Bangalore region) and after 96 hours (for all other locations), through our contracted courier service providers.
In the unforeseen situation of the product delivery not being possible at any location – and – hence non receipt of material by you even after 10 days of receipt of email confirmation of dispatch, please write to us at [email protected] – or – reach out to our customer care numbers mentioned below.
Other Information
For delivery specific queries, please write to [email protected]
For any technical queries on the product/its functionalities, please write to [email protected]
We will endeavour to respond within 24 hours to all email queries. We encourage email communication over a telephonic communication on our customer care numbers.
* Please refer to the data plans and associated savings by visiting the product section on www.pantel.in
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
Pantel Technologies
E-33, Sector-63, Noida-201301, U.P ,India
Customer Care : +91 120-4805200
Technical Queries : 1800 103 7739
Fax : 0120-4315999
PNB_Challan.pdf
175K View Download
Pantel Technologies [email protected]
16 May
to me
Dear sir
Sir please let us know if you have already made the payment request you to please send the scan challan copy
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
From: [email protected]
To: “Pantel Technologies”
Sent: Monday, May 14, 2012 7:25:00 AM
[email protected]
17 May
to Pantel
Dear Sir/Madam,
Please find the attached scanned copy of the challan for order ID: PENT0086842. Please reply ASAP and let know if anything else required.
Regards,
Bhaskar Upadhyaya
8050576558
IMG.jpg
353K View Download
Pantel Technologies [email protected]
17 May
to me
Dear sir
we have acknowledge the same sorry to say that the dispatch you have not received but would like to say it is under process
and it will reach you at the earliest.
ones again sorry for the inconvenience.
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
From: [email protected]
To: “Pantel Technologies”
Sent: Wednesday, May 16, 2012 10:30:27 PM
[email protected]
18 May
to Pantel
Dear Sir/Madam,
Can I make the payment for order ID: PENT00153297 as well along with the below ID: PENT0086824. I have same email ID registered for both the order. Please let know ASAP.
Regards,
Bhaskar Upadhyaya
[email protected]
19 May
to Pantel
Waiting for a reply
Pantel Technologies [email protected]
19 May
to me
Dear sir
Please do not make payment for PENT00153297 we are dispatching below 1lac.
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
From: [email protected]
To: “Pantel Technologies”
Sent: Thursday, May 17, 2012 8:41:31 PM
[email protected]
23 May
to Pantel
Hi Team,
I have not received the tablet for order ID: PENT0086842 even after 10 days of payment. Please let me know the status of it.
Regards,
Bhaskar Upadhyaya
8050576558
[email protected]
24 May
to Pantel
Dear Sir/Madam,
Will you please update me with the below? I have not received my shipment yet. Please reply ASAP. Order ID: PENT0086842. Paid on 14th May. Waiting eagerly to have the experience.
Regards,
Bhaskar Jyoti Upadhyaya
8050576558
[email protected]
25 May
to Pantel
Pantel Technologies [email protected]
25 May
to me
Dear sir
We acknowledge the same and we are trying to dispatch the product at the earliest.
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
From: [email protected]
To: “Pantel Technologies”
Sent: Wednesday, May 23, 2012 8:45:16 PM
Pantel Technologies [email protected]
26 May
to me
Dear sir,
Thank you for contacting Pantel Technologies .We started dispatching from our side and we will dispatch your T-PAD very soon, through our contracted courier service provider M/s GATI Limited Or DTDC .we apologize for the inconvenience.
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
From: [email protected]
To: “Pantel Technologies”
Sent: Wednesday, May 23, 2012 9:31:42 AM
Pantel Technologies [email protected]
26 May
to me
Dear sir,
Thank you for contacting Pantel Technologies .We started dispatching from our side and we will dispatch your T-PAD very soon,we apologize for the inconvenience.
Regards,
Customer Care Team
Pantel Technologies Pvt. Ltd.
From: [email protected]
To: “Pantel Technologies”
Sent: Friday, May 25, 2012 3:28:02 AM
[email protected]
7 Jun (7 days ago)
to Pantel
I didn’t receive my tablet yet
[email protected]
9 Jun (6 days ago)
to Pantel
Will i get it this year or have to wait for next year. Plz let me know
soon. If u cant deliver plz refund my money
On 07/06/2012, [email protected] wrote:
> I didn’t receive my tablet yet
>
> On 26 May 2012 18:11, Pantel Technologies wrote:
>
>> Dear sir,
>>
>> Thank you for contacting Pantel Technologies .We started dispatching from
>> our side and we will dispatch your T-PAD very soon,we apologize for the
>> inconvenience.
>>
>>
>> Regards,
>> Customer Care Team
>> Pantel Technologies Pvt. Ltd.
>>
>>
>> ——————————
>> *From: *[email protected]
>> *To: *”Pantel Technologies”
>> *Sent: *Friday, May 25, 2012 3:28:02 AM
>>
>> *Subject: *Re: Congratulations, your Penta T-Pad delivery is ready!
>>>>> ——————————
>>>>> *From: *[email protected]
>>>>> *To: *”Pantel Technologies”
>>>>> *Sent: *Wednesday, May 16, 2012 10:30:27 PM
>>>>>
>>>>> *Subject: *Re: Congratulations, your Penta T-Pad delivery is ready!
>>>>>
>>>>> Dear Sir/Madam,
>>>>>
>>>>> Please find the attached scanned copy of the challan for order ID:
>>>>> PENT0086842. Please reply ASAP and let know if anything else required.
>>>>>
>>>>> Regards,
>>>>> Bhaskar Upadhyaya
>>>>> 8050576558
>>>>>
>>>>> On 16 May 2012 15:34, Pantel Technologies
>>>>> wrote:
>>>>>
>>>>>> *Dear sir
>>>>>> Sir please let us know if you have already made the payment request
>>>>>> you to please send the scan challan copy*
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>> Customer Care Team
>>>>>> Pantel Technologies Pvt. Ltd.
>>>>>>
>>>>>>
>>>>>> ——————————
>>>>>> *From: *[email protected]
>>>>>> *To: *”Pantel Technologies”
>>>>>> *Sent: *Monday, May 14, 2012 7:25:00 AM
>>>>>>
>>>>>> *Subject: *Re: Congratulations, your Penta T-Pad delivery is ready!
>>>>>>
>>>>>> Have you received the payment for order ID: PENT0086842 ? I made the
>>>>>> payment on 14/5/2011
>>>>>>
>>>>>> On 14 May 2012 14:07, Pantel Technologies
>>>>>> wrote:
>>>>>>
>>>>>>> Dear,
>>>>>>> sir ma’am we have started dispatch from our side , on first come
>>>>>>> first serve basis,
>>>>>>> once your id comes in the list. product will be delivered .
>>>>>>>
>>>>>>> Regards,
>>>>>>> Customer Care Team
>>>>>>> Pantel Technologies Pvt. Ltd.
>>>>>>>
>>>>>>>
>>>>>>> ——————————
>>>>>>> *From: *[email protected]
>>>>>>> *To: *[email protected]
>>>>>>> *Sent: *Sunday, May 13, 2012 10:12:45 AM
>>>>>>> *Subject: *Re: Congratulations, your Penta T-Pad delivery is ready!
>>>>>>>
>>>>>>>
>>>>>>> Waiting for a reply……..
>>>>>>>
>>>>>>> On 13 May 2012 16:30, [email protected]
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> I have another order (PENT0086824) as well but I received the
>>>>>>>> confirmation only for the below one. Can I make the payment for this
>>>>>>>> one (
>>>>>>>> PENT0086824) as well together as it will be convenient for me.
>>>>>>>> Please let me know ASAP.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Bhaskar Upadhyaya
>>>>>>>>
>>>>>>>> On 12 May 2012 22:34, Pantel Technologies Pvt Ltd >>>>>>> [email protected]> wrote:
>>>>>>>>
>>>>>>>>> Wed , May 12, 2012
>>>>>>>>> Dear Bhaskar,
>>>>>>>>>
>>>>>>>>> Congratulations, your Penta T-Pad delivery is ready!
>>>>>>>>>
>>>>>>>>> Please visit your closest Punjab National Bank Branch and make
>>>>>>>>> payment for the Penta T-Pad you ordered with the Pre-booking
>>>>>>>>> reference
>>>>>>>>> number – **.PENT0086842**
>>>>>>>>> *City / Region* *Freight * NCR (Delhi and surrounding areas
>>>>>>>>> within 30kms) Rs. 150 Bangalore (surrounding areas of 30kms are
>>>>>>>>> covered here) Rs. 150 Rest of the Country Rs. 225
>>>>>>>>> The freight charge has to be added to the booking amount as
>>>>>>>>> detailed in the example below. Payment Method
>>>>>>>>>
>>>>>>>>> Pantel Technologies has tied up with Punjab National Bank (India’s
>>>>>>>>> 2nd largest retail bank network) for payment services to our
>>>>>>>>> customers. A
>>>>>>>>> special challan has to be filled for the same (attached with this
>>>>>>>>> email for
>>>>>>>>> your convenience), and the requisite amount deposited at the
>>>>>>>>> nearest PNB
>>>>>>>>> branch alongwith the pre-booking number/ ID and the complete name
>>>>>>>>> of the
>>>>>>>>> buyer. PNB is charging a transaction fee of Rs. 25 for this
>>>>>>>>> service.
>>>>>>>>>
>>>>>>>>> *Example:* For a customer who lives in Bangalore and has decided
>>>>>>>>> [email protected]
>>>>>>>>>
>>>>>>>>> For any technical queries on the product/its functionalities,
>>>>>>>>> please write to [email protected]
>>>>>>>>>
>>>>>>>>> We will endeavour to respond within 24 hours to all email queries.
>>>>>>>>> We encourage email communication over a telephonic communication on
>>>>>>>>> our
>>>>>>>>> customer care numbers.
>>>>>>>>>
>>>>>>>>> * Please refer to the data plans and associated savings by
>>>>>>>>> visiting
>>>>>>>>> the product section on
>>>>>>>>> www.pantel.in
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Customer Care Team
>>>>>>>>> Pantel Technologies Pvt. Ltd.
>>>>>>>>>
>>>>>>>>> *Pantel Technologies*
>>>>>>>>> E-33, Sector-63, Noida-201301, U.P ,India
>>>>>>>>> *Customer Care :* 0120-4805200
>>>>>>>>> *Technical Queries :* 1800 103 7739
>>>>>>>>> Fax : 0120-4315999
>>>>>>>>>
>>>>>>>>> Click here to
>>>>>>>>> unsubscribe
>>>>>>>>> from
>>>>>>>>> this newsletter
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>
>>>>>
>>>>
>>>
>>
>>
>
[email protected]
10 Jun (5 days ago)
to Pantel
I was informed to get the delivery of the product within 48 hours of
the payment paid
Though it didnt happend for one month
Now i am going to sue the company for forgery and cheating, if the
product is not delivered to me within 24 hours
Regards Bhaskar
On 26/05/2012, Pantel Technologies wrote:
>
> Dear sir,
>
>
> Thank you for contacting Pantel Technologies .We started dispatching from
> our side and we will dispatch your T-PAD very soon, through our contracted
> courier service provider M/s GATI Limited Or DTDC .we apologize for the
> inconvenience.
>
> Regards,
> Customer Care Team
> Pantel Technologies Pvt. Ltd.
>
>
> —– Original Message —–
>
> From: [email protected]
> To: “Pantel Technologies”
> Sent: Wednesday, May 23, 2012 9:31:42 AM
> Subject: Re: Congratulations, your Penta T-Pad delivery is ready!
>
> Hi Team,
>
>
> I have not received the tablet for order ID: PENT0086842 even after 10 days
> of payment. Please let me know the status of it.
>
>
> Regards,
> Bhaskar Upadhyaya
> 8050576558
>
>
> On 17 May 2012 15:38, Pantel Technologies wrote:
>
>
>
>
>
> Dear sir
> we have acknowledge the same sorry to say that the dispatch you have not
> received but would like to say it is under process
> and it will reach you at the earliest.
> ones again sorry for the inconvenience.
>
>
>
> Regards,
> Customer Care Team
> Pantel Technologies Pvt. Ltd.
>
>
>
>
>
> From: [email protected]
> To: “Pantel Technologies”
> Sent: Wednesday, May 16, 2012 10:30:27 PM
>
>
> Subject: Re: Congratulations, your Penta T-Pad delivery is ready!
>
> Dear Sir/Madam,
>
>
> Please find the attached scanned copy of the challan for order ID:
> PENT0086842. Please reply ASAP and let know if anything else required.
>
>
> Regards,
> Bhaskar Upadhyaya
> 8050576558
>
>
> On 16 May 2012 15:34, Pantel Technologies wrote:
>
>
>
>
>
> Dear sir
> Sir please let us know if you have already made the payment request you to
> please send the scan challan copy
>
>
>
> Regards,
> Customer Care Team
> Pantel Technologies Pvt. Ltd.
>
>
>
>
> From: [email protected]
> To: “Pantel Technologies”
> Sent: Monday, May 14, 2012 7:25:00 AM
>
>
> Subject: Re: Congratulations, your Penta T-Pad delivery is ready!
>
> Have you received the payment for order ID: PENT0086842 ? I made the payment
> on 14/5/2011
>
>
> On 14 May 2012 14:07, Pantel Technologies wrote:
>
>
>>
>
> Dear,
> sir ma’am we have started dispatch from our side , on first come first serve
> basis,
> once your id comes in the list. product will be delivered .
>
>
>
> Regards,
> Customer Care Team
> Pantel Technologies Pvt. Ltd.
>
>
>
>
> From: [email protected]
> To: [email protected]
> Sent: Sunday, May 13, 2012 10:12:45 AM
> Subject: Re: Congratulations, your Penta T-Pad delivery is ready!
>
>
>
> Waiting for a reply……..
>
>
> On 13 May 2012 16:30, [email protected] wrote:
>
>> Hi Team,
>
>
> I have another order ( PENT0086824) as well but I received the confirmation
> only for the below one. Can I make the payment for this one ( PENT0086824)
> as well together as it will be convenient for me. Please let me know ASAP.
>
>
> Regards,
> Bhaskar Upadhyaya
>
>
>
>
> On 12 May 2012 22:34, Pantel Technologies Pvt Ltd
> wrote:
>
>>
>
>
>
>>
>
>
>>
>
>
>
>
>
>
[email protected]
11 Jun (3 days ago)
to Pantel
I’m again requesting you to refund my money please. I don’t want your tablet anymore. It’s enough now. You are all checking my patience or what? your phone numbers (01206456849 & 01206454613) are switched off all the time. Please provide customer care phone number ASAP.
Regards,
Bhaskar Upadhyaya
8050576558
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