I am Vodafone corporate user.
I have registered this complaint earlier on 5-06-2016 at corporatecare.del but has not received any reply in return, also my services has been disconnected. This is really irritating.
I joined PayU Payments Pvt. Ltd. Gurgaon in Sep 2014, After two or three weeks applied for corporate plan at Vodafone help-desk at our company only and got my number ( 8447229204 ) converted into postpaid corporate plan.
In Feb 2016, I applied for one more number at the Vodafone help-desk at our company only.
I asked for the number with CUG facilities, so that I can call for free between the two numbers. The Vodafone representative ( Mr. Prem Kumar ) gave me the new number ( 99*****633) with an assurance this is CUG number and callings between the two numbers will be absolutely free.
Assuming that the two numbers are under same CUG network, I made large number of calls.But later I observed in the Bills that the callings are not free. I was being charged for these calls and as a result I was getting huge bills.
Immediately I notified the vodafone representative ( Mr. Prem Kumar – 09953902430 ) about the same. He asked for some time and came out with the reason that both the numbers were mistakenly put under different company domains and as a result the calling was not free.
When I asked for the solution they kept on saying, They have started a mail chain with Akriti Tandon ( @ [email protected] )and it will take some time. But It has been 3 months no action has been taken yet. Also they have stopped replying to calls and mails. As a result, I havestopped submitting the bills for both the numbers.
Kindly take the action as soon as possible. I want the previous bills to be settled and both numbers in same category for future.
Brief Summary:
Numbers : 8447229204 , 99*****633
Problem : Calling between the two numbers not free.
Reason : Mistakenly put under different CUG plans.
Expected Solution : Settlement of previous bills + both numbers under same CUG plan
Looking forward for a quick action.
Leave a Reply