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Neglected Service request

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by

AdminPost
in ,

Location/place: India

Name of company/service: tata photon

I had purchased a tata photon plus in may.
The company guarantees speeds up to 3.1 mbps but my download speed does not goes beyond 20-25 kbps . After calling the customer care the representative asked me to pay my bill within the grace period to get the high speed.After that too they have been telling the same thing over and over again and neglecting my request.After every complaint few days later i recd the messages that the complaint has been resolved without solving the problem So what should i do to get the high speed downloads.

Comments

2 responses to “Neglected Service request”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear Customer,

    Kindly provide us your Tata DOCOMO number, your alternate contact number and email ID so that we can get in touch with you. You can also go to the following link – http://bit.ly/24x7LiveChatSupport to get your query resolved through a Live Chat with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  2. Tata Docomo Avatar
    Tata Docomo

    Hi,
    We apologize for the inconvenience caused to you. Kindly provide us your Tata Photon details and your contact number so that we can get in touch with you.
    Sincerely,
    Tata Photon

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