Naaptol strengthens CRM team for better complaint management

Location/place: Delhi

Naaptol Online Shopping Pvt Ltd, owner of the shopping site Naaptol.comh strengthens its Customer Relationship Management Team (CRM) for superior customer management. Naaptol currently services 50,000 calls a day on its order line supported by a trained and customer focused 24X7 call centre managed by 800 executives.

With“Customer Comes First” as the motto the company has dedicated 150 customer delight executives to support the customers in 8 different languages. The CRM team is dedicated to resolve any issues the customers may face and take quick action under any of the following conditions –

– To update the customer on status / ensure speedy delivery due to delay in shipments by its vendors
– If the parcel is received in poor condition due to poor transportation by logistics.
– Enable refund or even replace a product within 3 days from the date of purchase
– Undertake Free reverse logistics in case they need a replacement

It also boasts of a strong association with Logistics partners like Blue dart, First flight, express it and AFL to ensure smooth deliveries.


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