Location/place: shimla
Name of company/service: Naaptol
Respected Sir I ordered Mobile phone Apple 3gs 8 GB to Naaptol on 15/06/2012. MY ORDER no. is 4208536. I have transferred full payment of Rs. 20,775/- through my debit card online on the very same day. I kept tracking the delivery on regular basis. First 2/3 days they kept on telling that your order is still being processed and they asked me to wait for a week, and if then the product is not delivered then report to us. When after a week I inquired about the same, I was told that the product returned to them undelivered as the courier person could not get me due to my unavailability as per there clarification. I want to mention here Sir that the Address provide for delivery is of my Shop which remains open all week days even Sundays from 9:00 am till 8:30 pm. No courier Boy turned up there in the said period. I called Naaptol customer care for details of the courier , they provided me with the awd no and courier customer care no. I tried several times but the number didn’t responded, it didn’t existed actually. I got back to naaptol and asked them to reconsider my order and send it to me at the earliest. I was told that it was against their policy to re deliver the product once returned and they asked me to re order the product and repayment for that. I was told that my money will be refunded in next 15 working days by cheque through courier. But till date no information about that. Today I again queried about the same and had a word with shushma, at naaptol’s cc centre, and she again assured me that they are trying to help me out and I again have to wait another 15 working days for my refund. Please help me out Sir and have a strict action against such online portals which are duping people, My contact is 9816026555, I will be very thankful to you for this act of kindness, Thanks again.
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