my policy document not Received, my policy is active nov.2010 ,

Location/place: indore

Name of company/service: kotak life insurance

i am ashutosh vyas my kotak life insurance policy no. 02174325
my policy document not Received,
my policy is active nov.2010 ,मै उनके ऑफिस में गया तो मुझे कहा गया की आप २ साल बाद आये है हम बॉम्बे बात करेगे और आज फ़ोन पर कहा गया की आप को डुप्लीकेट पेपर के लिए डी.डी. बना होगा .I am to admit his mistake after the paper was for 2 years, but the life insurance company, he also has a responsibility to take care of your customers convenience.If I die in these 2 years, so my family do not get them right and take the company to keep your premium.