My compaint has not been attended by the Service Center

Location/place: H. No. 36, Street No. 4, Ekta Vihar Colony, Near Railway Station, Bharatpur

Name of company/service: Panasonic India

Dear Sir,
It is submitted that i have bought an Air Conditioner (Split) on dated 07/04/2013 from M/S MAA BHAGWATI ENTERPRISES, Agra (U.P.) after purchase it I have called to customer care of Panasonic India Co. for the installation vide service request No. PI-ASC-1304-028851 on dated 07/04/2013 for product installation, and the representative promises me that their service personnel will contact me within 24 Hours, but left of 24 Hrs. nobody contact me regarding the product installation as they quote, therefore third day I have arrange the installation from local area on my behalf and not mind it.
But on dated 27/04/2013 my above Air conditioner has been got defective so again I will try to put the complained on customer care vide service request No. ASC-1304-130641 for product repair, but after so many corresponding still I have not get any response from M/S Panasonic Ltd. For rectification of my Air Conditioner.
Therefore you are requested to please take up this matter and pursue this matter seriously on your best.