TOO MUCH DELAY FOR REFILL DELIVERY

I M A CONSUMER OF BHARAT GAS WITH DISTRIBUTOR OF VICTORY ENTERPRISES RAJENDRA PARK NANGLOI
MY BHARAT GAS LPG ID 10000000038111797.
I WAS BOOKED MY LPG REFILL ON DATED 21/12/2014 WITH BOOKING REF NO 311159327,BUT I HAVE NOT RECEIVED MY REFILL TILL 02/01/2015.
THIS PROBLEM IS CONTINUED SINCE LAST ONE YEAR AND I HAVE A PROOF FOR THIS IN THE FORM OF RECEIPTS.
PLEASE TAKE NECESSARY ACTION AS SOON AS POSSIBLE.