MSRTC cheated bus passengers by makaing them travel in AC bus with AC system off

Location/place: Pune

Name of company/service: MSRTC

I booked 2 tickets in Sheetal A.C bus which is run by MSRTC (Maharashtra State Road Transport Corporation). Below are the details :

Trip Number : M10206
Ticket Number : 12175101
Transaction Id : MCIT2926734718
Date of Journey : 08/03/13
Bus Service Type : AC-SHEETAL
Service Start Place : SHIVAJI NAGAR PUNE
Service End Place : NASIK CBS
No. of Seats : 2

Pune to Nasik journey is around 6 hours by the bus. After around 2-3 hours, AC got off in the bus. All passengers were facing intense suffocation inside the bus as windows cant be opened in AC bus. When we complained to driver regarding it. He said that he is also trying to switch on the AC but unable to do it as AC system got broken. However just before entering in Nasik (Around 30 min before Nasik), driver took the bus to a petrol pump and filled the diesel. After filling the fuel, AC system started working.
It shows how all the passengers were cheated and were forced to face intense suffocation for around 3 hours. Driver told lie that AC system got broken however it was not working as there was no fuel in bus.

1) Passengers faced so much trouble, suffocation on travelling in AC bus with AC not working although they paid fare of AC bus. So all of the passengers should be returned the difference fare amount between AC and non AC bus.
2) It looks like MSRTC administration dont give proper attention on the bus before leaving the bus stand that bus has proper arrangement for travelling like fuel, extra tyres or tool box.
3) If MSRTC administration takes proper care then it is the driver who just for making money by saving the fuel, made all the passengers troubled so much.

MSRTC need to take strict actions regarding such incidents. It was a small route of 6 hours so it was bearable by passengers. If it would have been in a bus of long route then it could be be very very troublesome.

I am really very disappointing with your the services of MSRTC. I was in the impression that only Private bus operators do like this but even MSRTC which is a Govt company doesnot differ.I am so sorry to say that in future if i need to travel anywhere then MSRTC bus will be the my last option.

Name – Mukesh Gupta
Mobile – 7350263612
Email – [email protected]